Business Process Analyst

Under the general direction of the Business Process Director and Team Lead, the Business Process Analyst is responsible for providing daily support for the SmartAuction and white label websites. This position is primarily responsible for monitoring of vendor activities and performance, vendor invoice tracking and processing, general day-to-day internal & external customer support, support operationalization of new programs and processes, and mitigating and escalating of risks. The Work Itself Provide superior customer experience ensuring all vendor supporting activities, escalations to support mailbox, are handled professionally, timely, and accurately. Processing of invoices, incentives, and/or rebates timely and accurately. Bring operational and vendor maintenance/monitoring expertise to support implementation of new operational processes and/or enhancements to existing processes. Key customer support ensuring we’re exceeding expectations. Identification and clear escalation of potential risks and issues to leadership. Ensures all desk policy and procedures are maintained and accurate. Miscellaneous tasks as assigned. The Skills You Bring Type of prior related experience: College graduate with business-related degree preferred. Customer Service experience is preferred (2 years). Special skills/abilities/competencies required: Intermediate knowledge of Microsoft Office applications including MS word, Excel, Access, and Outlook. Must be critical thinker and effectively troubleshoot issues to identify solutions to customer needs. Possesses excellent organizational and time management skills. Projects a professional phone and email manner. Possesses excellent communication skills (verbal, written, listening). Completes multiple tasks and assignments with minimal supervision. Maintains high levels of motivation, performance, and personal integrity aligned with Ally’s corporate values. Identifies areas for continuous improvement and make recommendations and/or implement solutions. Is dependable and reliable. Maintains a positive attitude and cooperative spirit; a “can do” attitude. Maintains sensitive and confidential information. At this time, Ally will not sponsor a new applicant for employment authorization for this position. #DFS #LI-Hybrid How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date) Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs. Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

Salary : $55,000 - $80,000