Front Desk

INTRODUCTION

The Front Desk Manager directs and coordinates the activities of the front desk and is responsible for training, supervising and disciplining all front desk staff members in order to maintain the desired standard of service.

PRIMARY JOB RESPONSIBILITIES

• Insures compliance with established Altitude Trampoline Park policies and procedures
• Provides courteous customer service and responds to customer’s questions, complaints or requests. Directs any unresolved issues to the General Manager
• Orients and trains front desk staff
• Procure office supplies, equipment and repairs as necessary, to ensure that the front desk is sufficiently supplied at all times
• Organize and maintain front desk files
• Assists supervised staff in their job performance during peak activity periods or as required
• Sets performance goals for cashiers to increase sales
• Maintains an image of competence and professionalism to customers, employees and management
• Maintains proper employee/employer relations and addresses any questions in a timely and open manner, including disciplinary actions, recognition and performance evaluations
• Centeredge
  • Updates merchandise buttons as needed
  • Ensures proper pricing
  • Creates open jump buttons for the week that pertain to special promotions
• Inventory
  • Inventory and order all supplies:
    • Helium
    • Drinks
    • Snacks
    • Front desk supplies
    • T-Shirts
    • Cleaning supplies
  • Performs visual validation of received merchandise to description and package detail from original purchase order
• Cash management
  • Cashing in and counting down tills
  • Change requests
  • Cash deposits
    • Reports any variance to the General Manager
  • Payroll
    • Processes payroll biweekly
  • Provides or performs other services or duties as required by General Manager

CONTROLS OVER WORK

Works under the direct supervision of the General Manager, who will indicate general assignments, limitations and priorities.

SKILLS AND KNOWLEDGE

• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast paced environment

Ability to handle multiple assignments on a timely basis with a high degree of accuracy