What are the responsibilities and job description for the Amex Digital Labs-Global Digital Product Enablement- Digital Business Accelerator Fellowship position at American Express?
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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
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The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.
We are looking for Apprentices to join in our 12-Month Digital Labs Global Digital Product Enablement – Digital Business Accelerator, which will give you real on-the-job work experience. Our Program has been designed to nurture the next generation within the Digital Product space.
Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation.
The Global Digital Product Enablement team focuses on delivering product knowledge strategically across the organization and leading go-to-market strategy and operations across various digital initiatives. The individual will partner on the project management of new and existing initiatives and support additional process improvement, audit-related, and program or executional tasks as needed. They will work closely with colleagues within the Global Digital Product Enablement team and cross-functional business partners such as Product Development, Business Development, Legal, Compliance and Operational Excellence.
A typical day (Responsibilities):
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Develop project trackers and overview decks, maintain ongoing project update meetings, and regularly communicate with business partners regarding product strategy and project updates
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Assist in end-to-end internal management for the launch or decommission of products, features or capabilities, and various membership pilots/experiences
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Support efforts to build and implement process improvement and develop toolkits/resources across Amex Digital Labs to support learning agenda and increase speed to market
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Raise project issues and organize appropriate plans to avoid compromising delivery
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Assist with the project management of audits as necessary, including tracking and submitting the deliverables requested, serving as a working group liaison and monitoring improvement efforts that may be required as a result of the findings
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Contribute to product ideation through customer, merchant/partner, and internal stakeholder feedback to problem-solve obstacles and produce solutions
Qualifications
You must have:
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Candidates with a Bachelor’s degree are not eligible
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Either a High School Diploma, GED, or Associate Degree
Skills Needed (Qualifications):
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Interpersonal, communication, collaboration skills to work with partners across different functions and with colleagues at all levels
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Highly organized and ability to display confidence to drive results against timelines and lead multiple priorities at once
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Proficient in MS Office and coachable PowerPoint skills to build visual presentations for storytelling
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Demonstrated creative thinking to problem-solve
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Self-starter with a strong work ethic who can excel in a dynamic environment
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Desire to learn consumer behavior and digital trends across categories and strong passion to want to work on initiatives within the evolving digital and mobile landscape
The Apprenticeship is a temporary employment opportunity consisting of a bootcamp followed by a 12-month program which will provide on the job work experience. If selected, your apprenticeship training will take roughly 10% of your time each week. On-the job work begins in the event you successfully complete the initial bootcamp. At the end of the 12-month Apprenticeship, you may apply for a permanent, full-time role with American Express.
Salary Range: $20.00 to $38.45 hourly bonus benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Salary : $20 - $38
