Customer Service Assistant

Job Title: Customer Service Assistant

Job Summary:

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. This role is pivotal in ensuring that our customers receive exceptional service and support. As a Customer Service Assistant, you will engage with customers through various communication channels, providing timely assistance and resolving their inquiries effectively.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services.
• Assist customers with order placements and modifications.
• Handle customer complaints and escalate issues when necessary.
• Maintain detailed records of customer interactions and transactions.
• Coordinate with other departments to resolve complex issues effectively.

Qualifications:

• High school diploma or equivalent; additional education in customer service is a plus.
• Proven experience in a customer service or similar role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think critically.
• Ability to work effectively in a team environment and independently.
• Proficiency in using customer service software and Microsoft Office Suite.

Salary : $18 - $24