What are the responsibilities and job description for the Customer Service Representative - No Weekends! position at Animal Hospital of New Albany?
Customer Service Representative – Full-Time Position
Are you a friendly, organized individual with a passion for helping both people and pets? Our well-established, 2-doctor veterinary practice is seeking a dedicated Customer Service Representative to join our incredible team! We pride ourselves on having a wonderful clientele and a supportive, collaborative staff. With no weekend or late hours, this is an excellent opportunity to work in a positive, welcoming environment while maintaining a healthy work-life balance. If you enjoy providing exceptional customer service in a close-knit setting, we’d love to meet you!
Job Summary: The ideal candidate will be responsible for delivering outstanding support to our clients, addressing inquiries, and ensuring a positive experience with our services. This role requires strong communication skills, a customer-focused mindset, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and text promptly and professionally.
- Provide accurate information about our services, products, and policies.
- Maintain detailed records of customer interactions and transactions.
- Promote additional services or products when appropriate to enhance customer satisfaction.
- Uphold company standards for quality service and professionalism in all communications.
Qualifications & Skills:
- Proven experience in customer support or customer service roles.
- Excellent verbal and written communication skills.
- Strong phone etiquette and interpersonal skills for effective client interactions.
- Problem-solving abilities with a high level of attention to detail and accuracy.
- Customer-focused mindset with the ability to multitask in a fast-paced environment.
Join us in delivering exceptional service to our clients while building your career in a supportive and collaborative veterinary practice!
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- On-the-job training
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
Experience:
- Customer service: 1 year (Required)
Ability to Relocate:
- New Albany, OH 43054: Relocate before starting work (Required)
Work Location: In person
Salary : $15
