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Customer Service Representative - No Weekends!

Animal Hospital of New Albany
Albany, OH Full Time
POSTED ON 12/14/2024 CLOSED ON 2/3/2025

What are the responsibilities and job description for the Customer Service Representative - No Weekends! position at Animal Hospital of New Albany?

Customer Service Representative – Full-Time Position

Are you a friendly, organized individual with a passion for helping both people and pets? Our well-established, 2-doctor veterinary practice is seeking a dedicated Customer Service Representative to join our incredible team! We pride ourselves on having a wonderful clientele and a supportive, collaborative staff. With no weekend or late hours, this is an excellent opportunity to work in a positive, welcoming environment while maintaining a healthy work-life balance. If you enjoy providing exceptional customer service in a close-knit setting, we’d love to meet you!

Job Summary: The ideal candidate will be responsible for delivering outstanding support to our clients, addressing inquiries, and ensuring a positive experience with our services. This role requires strong communication skills, a customer-focused mindset, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and text promptly and professionally.
  • Provide accurate information about our services, products, and policies.
  • Maintain detailed records of customer interactions and transactions.
  • Promote additional services or products when appropriate to enhance customer satisfaction.
  • Uphold company standards for quality service and professionalism in all communications.

Qualifications & Skills:

  • Proven experience in customer support or customer service roles.
  • Excellent verbal and written communication skills.
  • Strong phone etiquette and interpersonal skills for effective client interactions.
  • Problem-solving abilities with a high level of attention to detail and accuracy.
  • Customer-focused mindset with the ability to multitask in a fast-paced environment.

Join us in delivering exceptional service to our clients while building your career in a supportive and collaborative veterinary practice!

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 32 – 40 per week

Benefits:

  • 401(k)
  • On-the-job training

Shift:

  • 10 hour shift
  • 8 hour shift
  • Day shift

Experience:

  • Customer service: 1 year (Required)

Ability to Relocate:

  • New Albany, OH 43054: Relocate before starting work (Required)

Work Location: In person

Salary : $15

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