What are the responsibilities and job description for the Customer Service position at Anthros?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our customers, providing exceptional support and assistance. This role requires strong communication skills, a friendly demeanor, and the ability to handle inquiries efficiently. If you have a passion for helping others and possess excellent phone etiquette, we would love to hear from you.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order placement, modifications, and cancellations.
- Handle cash transactions and ensure accurate cash handling procedures.
- Maintain detailed records of customer interactions and transactions through data entry.
- Resolve customer complaints in a professional manner while ensuring customer satisfaction.
- Collaborate with team members to improve service processes and enhance customer experience.
- Promote additional products or services when appropriate to drive sales.
Experience
- Previous experience in customer support or sales is preferred but not required.
- Strong English communication skills; bilingual or multilingual abilities are a plus.
- Proficiency in computer systems and data entry is essential.
- Familiarity with cash handling procedures is beneficial.
- Ability to communicate effectively with diverse customer groups.
- A positive attitude and willingness to learn are key attributes for success in this role.
Join us in delivering outstanding service to our customers while growing your skills in a dynamic environment!
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
- Work from home
Shift:
- Split shift
Ability to Commute:
- Waukesha, WI 53188 (Preferred)
Ability to Relocate:
- Waukesha, WI 53188: Relocate before starting work (Required)
Work Location: Hybrid remote in Waukesha, WI 53188
Salary : $21 - $23