Production Support Specialist

Role: Production Support Specialist
Duration: 3-6 Months
Rate: $45 on C2C OR $38/hr on W2

Key Responsibilities:
Day-to-Day Operations:
* Monitor and manage the health and stability of production systems on an ongoing basis.
* Lead SWAT Calls (specialized emergency response calls) to address critical incidents and minimize downtime, ensuring the stability of systems and applications.
Incident Management:
* Initiate and drive TOC Calls (technical operations calls) when outages occur, prioritizing critical incidents (Priority 1, 2 & 3) to ensure prompt resolution and minimal service disruption.
* Oversee and manage the ticket workflow for incidents, especially Priority 4 & 5, ensuring proper tracking, follow-up, and resolution within established SLAs. Infrastructure Support:
* Provide critical support and validation during Infrastructure Upgrades and Maintenance to ensure seamless transitions and minimal disruption to services.

Must Have Skills

* 6 years of experience in production support, including on-prem and cloud-based systems management.
* Hands-on experience with key production support tools and technologies such as Wily, Tivoli, HP BSM, Splunk, and Datadog for application and system monitoring.
* Expertise in managing MQ, DataPower, Apigee, and Microservices for API management, message queuing, and microservices architectures.
* Proficiency in security protocols, including OAuth, SSL, and HTTP, to ensure secure and efficient communication within production environments.
* Experience with containerization technologies, specifically Docker, and Redis for performance optimization and caching.

Domain Experience (If any ) - Good to have healthcare experience

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