What are the responsibilities and job description for the Entry Level Help Desk Support position at AppleOne Employment Services?
- Inclusive And Diverse Team within the Education Tech industry
- You must have some type of IT Helpdesk/Service Desk, or relatable IT experience, even if it is limited.
9am Eastern Time – 4:30pm Eastern Time.
$15/hour
After training, must be able to have weekend availability to work.
Responsibilities:
- Answers, evaluates, and prioritizes incoming telephone, e-mail, and chat requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies, as well as Learning Management Software (LMS).
- Answers, evaluates, and prioritizes incoming student service telephone inquiries and user requests
- Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to Tier 2, Tier 3, supervisor, or other technical staff.
- Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
- Logs and tracks all customer interactions using problem management software (ticketing system) and maintains thorough history records and related problem documentation.
- Prepares standard statistical reports, such as help desk incident reports.
Excellent Customer Service Skills
HS Diploma or Degree, preferred
Competent Trouble-shooting Skills
#1126
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf]]>
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