What are the responsibilities and job description for the Desktop Support Specialist position at Applicantz?
This is 100% onsite role in Tualatin, OR 97062
Our Client is a Fortune 350 company that engages in the design, manufacturing, marketing, and service of semiconductor processing equipment.
The position of Desktop System Specialist performs troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripheral equipment at corporate locations.
The candidate works on assignments of a diverse scope where the analysis of data and hardware requires the evaluation of identifiable factors. The candidate exercises judgment in determining methods and techniques for obtaining solutions and acts as a key point of contact between customers, departments, and within the organization to drive problem resolution. The specialist works independently, with little supervision or oversight, utilizing a broad range of experience and expertise.
Responsibilities:
- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
- Provide content knowledge and expertise for strategic Global Resilience, Security and Transformation (GRST) projects; act as key stakeholder/project team member
- Resolve incidents and problems associated with EUC equipment
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
- Support Authorized Uses connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
- Provide repair and maintenance for mobile devices as needed
- Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
- Provide software break/fix services and replacement of non-warranty assets for end users
- Provide network printers and scanner network connectivity, including providing network support for device configuration, IP addressing, and direct TCP/IP output
- Provide warranty and break/fix support for networked printers and scanners
- Provide VIP support for equipment, including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, directly attached printers, local printers, scanners, wireless networking, etc.
- Provide on-site hardware support for general troubleshooting and problems for end-user computing technologies
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management database and systems to track and report on customer calls and requests.
- Communicate technical information to technical and non-technical teams and customers.
- Provide onsite and remote support to Authorized Users
- Define global solutions and policy
- SME, as well as experience in architects and/or engineers.
- Deskside support services as required.
Required Skills:
- At least 2 years of desktop support experience preferred.
- Utilize problem management database and systems to track and report on customer calls and requests.
- Communicate technical information to technical and non-technical teams and customers.
- Highly skilled product specialists
- Vast knowledge of various technologies
- Ability to lead projects
- Strong communication and presentation skills
- General knowledge of all GRST infrastructure; network, server, and applications (SAP, etc.)
- Strong understanding of Global Security Policies
- Sound knowledge of data backup
- Strong leadership and management skills.
- Installing, upgrading, and migrating to Windows 11
- Deploying Windows 10 in large enterprises
- Configuring hardware and applications
- Configuring network connectivity
- Configuring access to resources
- Configuring mobile computing
- Monitoring and maintaining systems that run Windows 10 and Windows 11
- Configuring backup and recovery options
Education:
- Bachelor’s degree in business, Information Technology, or related field (or equivalent work experience is preferred)
- CompTIA A
- MCSA: Windows 7 and 10
- MCSE: Desktop Infrastructure
Salary : $30
