Public Services Specialist

• Provide intermediate subject-based reference, information and referral services to users, combining a wide range of library and information sources in a variety of formats.
• Provide circulation services, including check-out / check-in, loan policy, holds, billing policies.
• Display knowledge and understanding of all ASU Library services, including current initiatives such as map and geospatial services, maker services and data visualization.
• May provide virtual informational services via “Ask a Librarian” chat / triage email.
• Resolve and answer routine requests and interpret ASU Library / University policy and practice for library users.
• Provide basic troubleshooting of computer and printing needs.
• Provide directional assistance for the Library and campus.

• Assist in overseeing service points and building activities, including security and maintenance issues
• Resolve conflicts and address emergencies; refer to supervisor and/or ASU Police as appropriate

• Receive Home Delivery requests, confirm eligibility, verify patron home address,
• Process and package library materials.
• Utilize shipping software program and equipment
• Reconcile shipping issues which may arise through the Library ticketing system.

• Process resource requests (e.g. holds, recalls).
• Monitor materials on hold for library users.
• Process Home Delivery requests.
• Run and process system-generated material status lists.
• May assist with training and oversight of student employees.
• May assist at other library locations as needed.

Associate’s degree AND one (1) year prior customer service experience OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

• Knowledge of library practices, policies, and procedures.
• Knowledge of research databases, LibGuides usage, Library of Congress Classification System.
• Ability to use integrated library systems (e.g. ExLibris Alma).
• Ability to use Microsoft Office Suite, Google Drive applications, employee communication software (e.g. Slack, Zoom).
• Evidence of effective communicate
• Experience in demonstrating customer service principles, methods and practices.
• Demonstrated knowledge of the concepts of equity, diversity, and inclusion.
• Demonstrated knowledge of the concepts of sustainable practices.

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting and/or standing.
• Exposure to dust and other airborne materials.
• Utilize computer, phone, and various technologies (Google Workspace, Microsoft Office Suite, Slack, Zoom, etc.), office equipment (copier, printer, scanner, etc.).
• May oversee various projects within the library involving handling, sorting, shelving or relocation of physical materials.
• Responsible for oversight of building security, maintenance issues, and compliance with university policy in absence of direct supervisor.
• May work alternate hours, including nights and/or weekends, as needed.

• Fall/Spring/ - Tuesday – Saturday 3:30pm to 12:30am
• Summer – Tuesday- Thursday 1:00pm to 9:30pm and Friday-Saturday 9:00am to 5:30pm
• Intersession – Monday- Thursday 10:30am to 7:30pm - Friday 8:30am to 5:30pm
• Some flexibility may be occasionally needed to assist with weekend or evening hours

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services.

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.