What are the responsibilities and job description for the Account Manager position at ATRA?

Job Description

ATRA is an award-winning paid media agency focused on optimization and strategy for the full paid media customer journey. We are looking for a highly organized, quick learning and proactive individual to join our growing team as an Account Manager. This role is vital in retaining, growing, and ensuring satisfaction of our clients. You’ll be preparing and running agendas on external client calls, assigning and tracking projects and tasks, and staying up to date on the latest trends to ensure our clients are taking advantage of all opportunities in our fast-paced industry. The ideal candidate has some experience in a similar role at an agency or in-house paid media coordination and reporting to stakeholders.

Daily Responsibilities

Assist in planning and execution of multiple client projects and strategies, collaborating with cross-functional teams to ensure quality project deliverables and seamless client communication. Problem solving and coordinating internal resources for client requests as well as constantly gathering
Provide support with ensuring client requests and inquiries are responded to in a timely manner, coordinating the appropriate team members and following up accordingly. Problem solving for client requests, issues and consistently gathering feedback to ensure full client satisfaction
Preparing agendas for internal and external meetings, ensuring the team and client are up to date on projects, deliverables, and timelines
Running external client meetings, providing updates on reporting and performance, communicating key deliverables, and following up on action items
Diligently record notes in internal and external meetings, ensuring accurate and detailed action items are recorded for internal teams and clients. Sending organized follow-ups in a timely manner.
Assign, track progress of, and follow up on tasks and deadlines in ClickUp (project management software)
Proactively and effectively communicate internally and externally via multiple channels such as email and Slack
Schedule and coordinate recurring client meetings and internal meetings as necessary
Create and establish internal processes and procedures with an ability to innovate for our company
Conduct various administrative tasks such as organizing client-related documents

Requirements

1-3 years experience in a similar Account Management role at a digital marketing agency or similar experience in-house

Strong understanding of the digital marketing and paid media industry

Experience with project management software (ClickUp, Asana, Monday, Teamwork or similar preferred)

Driven and passionate learner who strives to improve each day

Exceptional attention to detail with the ability to recollect client information across multiple functions and areas

Strong interpersonal and communication skills, both written and verbal

Ability to work collaboratively, show tenacity, and have a positive attitude

Dedication to excellent customer service at an exceptionally high standard

High attention to detail. If you get to this point in the job posting, please mention this on your phone interview

Able to join us Monday - Friday in our office in Scottsdale (1 day per week remote eligible upon 90 days of successful employment)

What to Expect at ATRA

A company that drives seamless paid media journeys, optimizing from ad clicks to qualified leads through segmentation, testing, and creative design.

An agency that believes in personal and professional development. We care about your growth as an individual and in your career.

An open environment. We want you to be yourself and our office reflects this, giving you the flexibility to work comfortably, whether that’s from the various rooms, couches, chairs, as well as your sit-stand ergonomic desk.

We are constantly improving our processes to make life easier and more efficient for our clients. We also apply this internally, you should be comfortable with establishing and following structured processes

We are all about monthly team building activities and community service opportunities. At ATRA we care about one another and pride ourselves on our teamwork.

We also believe strongly in building in-person relationships with our clients. That means you’ll have the opportunity to travel.

Benefits

Competitive PTO 1 week Holiday Break Paid Holidays

Health & Dental Insurance

401(k) company match

Eligible for commission, annual and team bonuses

Life Time Fitness gym membership stipend

Sit / Standing Ergonomic Desk

Company Laptop - Mac or PC - your choice

Hybrid remote environment (1 day per week after 90 days)

Daily snacks, monthly company lunches, endless coffee & cold brew, adult beverages

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