What are the responsibilities and job description for the Call Center Sales Representative position at Aucera (DialAmerica)?
Responsibilities:
- Make outbound calls to follow up with customers or to conduct surveys
- Enter customer data and update records in the company database
- Analyze customer inquiries and provide appropriate solutions or escalate to the relevant department
- Communicate effectively with customers to ensure a positive experience and resolve any issues
- Utilize phone etiquette to maintain a professional and friendly demeanor during all customer interactions
- Upsell products or services when appropriate
Requirements:
- Fluent in English, both written and verbal
- Strong data entry skills with attention to detail
- Bilingual abilities in Spanish or other languages are a plus
- Experience in outbound calling or customer service is preferred
- Ability to analyze customer needs and provide appropriate solutions
- Excellent communication skills, both verbal and written
- Familiarity with upselling techniques is a plus
- Knowledge of phone etiquette and ability to handle difficult customer situations
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: No more than 30 per week
Benefits:
- Dental insurance
- Flexible schedule
- Paid time off
- Vision insurance
- Work from home
Experience level:
- No experience needed
Shift:
- Day shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
Work setting:
- Call center
- In-person
Work Location: In person
Salary : $14 - $16
