What are the responsibilities and job description for the Patient Service Representative (PSR)-Call Center Representative position at Axia Logo Horizontal?
Axia Women's Health is one of the largest independent women's health care groups in the United States and is on a mission to create a more caring, more connected, and more progressive women’s healthcare community. Comprised of nearly 400 providers and 150 care center locations across five states, Axia Women’s Health is leading the way in women’s health by offering a full spectrum of exceptional care in obstetrics, gynecology, fertility, maternal-fetal medicine, urogynecology, hormone therapy, weight management, and laboratory services. Our corporate headquarters are located in Oaks, Pennsylvania, and Voorhees, New Jersey. As our impressive growth continues across the MidAtlantic.
We are currently recruiting a Patient Service Representative (Receptionist) to join us Full-time at our Brunswick Hills OBGYN in Hillsborough, NJ location.
The PSR will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. Job duties include but are not limited to:
- Promptly and professionally answers telephone calls (as well as retrieve messages that are received via answering service). Route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
- Greet patients/visitors, and assist and direct them accordingly. Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.
- Explain financial requirements to patients; collect and record copays as required.
- Perform registration functions for new and existing patients.
- Schedule patient appointments per guidelines given, and finalize patient schedules for previous day.
- Maintain confidentiality regarding all patients.
- Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
- Other duties as assigned.
Qualified candidates can:
- Adapt to changing priorities and business needs
- Is flexible and not easily flustered
- Has great customer service skills
- An ability to work in a fast paced innovative environment
- An ability to focus on what is best for the team over the individual.
Full Time Benefits Summary
- Full time benefit-eligibility beginning the first of the month after hire
- Immediate 401(k) matching contribution with no vesting period
- Generous PTO offering with additional time off for volunteering
- Choice of multiple medical insurance plans to best meet your needs, with premiums as low as $8 per pay
- Access to Axia providers at little to no cost through Axia’s medical insurance
- Axia-paid life insurance, short term and long term disability
- Free counseling for colleagues and family members, including parents and parents-in-law
- Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!
Salary : $8
