Resort General Manager at Jackson Hole Glamping Site

Note: We are urgently hiring for this role due to a family emergency in the life of our current GM.

Tammah - Jackson Hole is a small, unique resort that was launched in May 2024 on a beautiful piece of land in Wilson, Wyoming. With 11 unique and luxurious geo-domes being built, our resort is a year-round high-end option for visitors of Jackson Hole and Grand Teton National Park. The resort serves as a base camp for visitors and offers an elevated but accessible camping experience to meet the growing interest in luxury camping in the Mountain West region.

Tammah - Jackson Hole is looking for a hospitality superstar to join our team as General Manager, with the responsibility of driving 5 star customer experiences, growing revenue, and continuing to build a fantastic hospitality team. This role offers the exciting opportunity for an experienced hospitality manager to engage in the early stages of a recently launched resort, build a fantastic team, as well as play a role in developing SOPs of a new and property; additionally, the General Manager will serve as the face of our young brand - a representative of our unique new offering to the outdoor community, and a representative of our company to the surrounding community. As such, the ideal candidate will have an entrepreneurial mindset, the ability to deliver operational excellence, and a passion for delivering an exceptional guest experience, along with significant hospitality management experience.

This is a full-time role located in Wilson, Wyoming.

Basic onsite housing will be available, if needed, for a qualified candidate. Higher pay can be negotiated if candidate lives of site.

Responsibilities:

Day-to-day operational management:

• Oversee ongoing day-to-day operations of the resort, ensuring constant operational excellence
• Build upon current team with additional hires as needed to support ongoing operations
• Maintain safety, cleanliness, and operational standards of the resort
• Cultivate a friendly and welcoming environment for resort guests, providing proactive first-class customer service
• Establish and maintain best practices in personnel management, sales, guest relations, operations, and community relations
• Perform supervisory duties including recruiting, scheduling, training, performance evaluation, and coaching
• Conduct regularly scheduled safety trainings to ensure compliance with all necessary health and safety procedures, including emergency preparedness
• Maintain excellent curb-appeal of the resort at all times
• Support marketing efforts to optimize resort occupancy
• Develop local partnerships and marketing relationships
• Manage customer queries and reviews, including Google and social media reviews
• Accounting/Financial acumen; Ability to execute within a designated budget
• Oversee resort finances, including oversight of spending, support of book-keeping and audits, etc.
• Financial analysis of controllable expenses with appropriate action plans to improve financial results
• Review all vendor invoices and contracts for accuracy
• Provide timely and accurate reports to CEO, investors, and accountants
• Identify and implement new opportunities and programs to drive revenue growth

Required Qualifications:

• 5 years of hospitality management or related management experience
• 3 years of team development and leadership experience
• 3 years of budget management experience
• Strong communications skills
• Strong conflict resolution and problem-solving capabilities
• Experience vetting, contracting with and managing 3rd party vendors
• Track record of providing an exceptional level of customer service
• Willingness to relocate to Jackson Hole and live near premises year round
• Comfort with technology, including Google Suite, spreadsheets, resort management systems, etc.
• Willingness to work weekends, holidays, and occasionally on-call 24 hours, as needed
• Excellent interpersonal, motivational, organizational, and leadership skills
• Able to lift 30 pounds and spend significant time on feet and/or climbing/stooping/kneeling/crouching/crawling as needed
• Comfort working in outdoor environments as needed, including in extreme temperatures and weather conditions
• Valid driver’s license
• CPR/AED/First Aid certification, or willingness and ability to obtain upon hire

Preferred Qualifications:

• Bachelor’s degree in hospitality management or related field

Salary/Benefits:

• We offer a competitive salary commensurate with experience and other qualifications
• Opportunities for performance-based bonuses
• Medical and dental healthcare benefits
• Housing may be available

Job Type: Full-time

Pay: $72,000.00 - $86,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• Day shift
• Evening shift

Work Location: In person