Operations Manager

Often times, people think that all retail positions are the same... and for the most part, they may be right! But when it comes to the merchandise we sell, the people that work for us and the scheduling flexibility we offer, we are definitely different! This Leadership Role is responsible for directing the efficient and cost-effective operation of the warehouse facility, managing inbound activities related to the receipt and storage of goods. It oversees specific department activities that impact order-filling and stock replenishment. In addition, this position administers overall inventory management, productivity, accuracy, current and future business planning, and loss prevention programs to ensure that customer requirements are met. The Operations Manager: Inbound will also be responsible for the continuous improvement of the facility as it pertains to productivity, customer service and associate wellbeing and the development of the management team.

Key Responsibilities :

• Provides guidance to the development of a warehouse plan, including personal requirements, material needs, subcontract requirements, facility needs and tooling and equipment needs.
• Performs administrative activities associated with the effective management warehouse operations, including compiling, storing and retrieving warehouse data reports.
• Contribute to and support all company and building programs and initiatives.
• Maintain and enhance overall associate relations and job satisfaction through effective communication, fair and consistent treatment, respect for the individual, and establishment of clear expectations and accountability. In an effort to improve overall performance, may be required to administer disciplinary action in a fair and impartial manner as necessary.
• Ensure associate safety through education and training, promoting safety awareness and accountability, and by promptly addressing potential hazards.
• Assists the GM in developing head count budgets making sure sufficient labor is in place to meet the current and future needs of the business. Assists the Director to develop and maintain a rolling 12 month forecast of cases received and cartons shipped to facilitate the proper placement of associates. Ensures that at all time sufficient labor is planned to meet the needs of current and future business.
• Works with GM to revise as needed any training material. Creates training calendars to be conducted to ensure training is in place to meet the needs of the business.
• Conducts interviews of potential associates, Assistant Managers, Managers and Department Managers.
• Ensures that Operations Managers, Department Managers, and Area Department Managers are coaching associates to maintain and exceed assigned RE’s. Leads by example and makes sure that the proper coaching techniques and polices as established are being properly adhered to. Working closely with HR ensures that disciplinary warning and counseling are being administered as required.
• Ensures that all equipment used and the facility is in clean neat proper working order.
• Observes that all PPE and other safety equipment is used properly and is in good working order.
• Conducts annual performance reviews within the prescribed time frame. Reviews need to have at least three quantitative and qualitative goals.
• Performs quarterly review of all assigned Operations Managers, Department Managers, and Area Department Managers against goals assigned. Solves problems and makes informed decisions that affect the associates, service, and productivity of his or her assigned area.
• Observes and attends daily huddles and weekly meetings, communicates goals, objectives and company directives to Department Managers and Managers in a clear, concise, understandable manner. Provides proactive feedback to meeting facilitators on content and presentation. Ensures proper communications and listening techniques are being used (listening attentively and actively (paraphrasing).
• Utilize effective time management skills in the performance of all assigned tasks.

Education/Experience/Qualifications:

• Bachelor’s Degree in Management, Logistics, or related field and /or equivalent work experience preferred; MA/MS Degree plus; Additional certifications plus
• 8-10 years of experience in a manager role.
• Good working knowledge of process improvement processes such as Six Sigma Certification and/or LEAN (5S).
• Strong leadership skills, ability to lead by example.
• Demonstrated understanding of WMS (Manhattan preferred but not required)
• Knowledgeable of a direct to consumer fulfillment operation
• Creation implementation and the ability to coach to productivity standards (RE’s).
• Experience in managing Managers and other levels of leadership.
• Knowledge of PC applications (MS Office).