What are the responsibilities and job description for the Workforce Coordinator (Remote) position at Belk?
The Workforce Coordinator is responsible for executing store workflow processes including job requisitions, labor scheduling, and systems optimization – all contributing toward the attainment of 100% fill rate and HUR. This position interacts with exempt store leadership, store HR teams, as well as area / regional HR support roles to complete all job functions.
- Responsible for ensuring the execution of opening and maintaining job requisitions for regions throughout the company.
- Reviewing Matrix ownership, authorized amounts vs actual headcount
- Opening job requisitions for stores to meet their actual vs. headcount demand, based on their discernment of the matrix results
- Following up with stores to communicate executed requisition changes
- Reviewing filled positions to validate that system inputs (availabilities, headcount, job codes, etc.) align to the approved / authorized / designated parameters for new hires onboarded
- Building communication with stores to review open positions and required requisition due to impending terminations and transfers
- Maintaining the SLA of all store support mailboxes
- Completing a weekly review of key metrics: hours utilization, fill rate, requisition duration, requisition counts
- Refreshing open roles on a monthly basis to aid fill rate and applicant exposure
- Responsible for supporting pilot programs focused on store workload reduction related to workforce management:
- Consisting of but not limited to: schedule edits, scheduling zones, interview scheduling, holiday hiring, HUR review, and store specific system customizations
Education & Experience:
- Bachelor’s Degree or comparable experience
- 3 years of WFM or HR experience
- Proficient in Excel
Knowledge / Skills Requirements:
- People management system experience – Workday preferred (other systems applicable)•
- Workforce scheduling system experience – Reflexis preferred (other systems applicable)
- Forward thinker to help shape the future-state of the program
- Attention to detail
- Critical thinking
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