What are the responsibilities and job description for the Heavy Equipment Service Manager position at Best Equipment Company?
Company Overview:
Best Equipment is a family-owned and operated environmental equipment dealership headquartered in Indianapolis, Indiana. We specialize in selling and servicing premium equipment in various industries, including garbage and recycling, sweeping and litter control, sewer and storm water, hydroexcavation, and underground. Our clients range from municipalities to contractors across Indiana, Kentucky, Ohio, and Michigan. We are committed to delivering exceptional customer service, with family values at the heart of everything we do.
Job Location:
- Company headquarters: 5550 Poindexter Dr, Indianapolis, IN
- This is an on-site, full-time position, requiring a presence in the office 5 days a week.
Job Summary:
The Heavy Equipment Service Manager will oversee all aspects of the Service Department, ensuring the delivery of outstanding customer service to both internal and external clients. This role is responsible for managing a dedicated team of service technicians, enhancing team performance through leadership and training, and fostering an environment of employee engagement and safety. The Service Manager will also drive the growth and profitability of the Service Department while maintaining operational efficiency.
Essential Duties:
- Lead and mentor Road Service and Shop technicians, guiding them toward professional development and achieving their individual goals.
- Address customer service requests with urgency and professionalism, ensuring high levels of customer satisfaction.
- Manage the Service Department's workload, optimizing efficiency to meet utilization goals.
- Promote, quote, and sell Preventative Maintenance programs, contributing to service revenue growth.
- Create, approve, deliver, and close service quotes in a timely manner.
- Collaborate with the Service Coordinator to manage scheduling and invoicing processes.
- Review and approve all Warranty invoices before submission.
- Plan for seasonal fluctuations by coordinating the service marketing calendar.
- Develop and execute a technician training schedule, tracking progress and performance.
- Oversee the management of New and Used Equipment processes, ensuring smooth operations.
- Conduct performance reviews for direct reports, establishing developmental goals.
- Approve daily timecards, vacation requests, and other related administrative tasks.
- Ensure that technicians maintain company standards by keeping vehicles well-stocked and properly maintained.
- Provide technical support to customers by leveraging inside and outside resources as needed.
- Assist with collections when necessary and help resolve any outstanding service-related issues.
- Cultivate a positive work environment by ensuring all technicians represent the company in a professional manner.
Key Responsibilities & Qualifications:
Success in this role will be measured by goals such as Safety Meeting Attendance, Service Revenue, Technician Recovery Rate, Customer Connectivity, and Gross Profit. To achieve these, you’ll need:
- Strong customer service and interpersonal skills
- Proven leadership abilities
- A proactive approach to business growth
- The ability to motivate and guide your team.
- Previous management or supervisory experience in a service department is a plus.
Physical Demands and Work Environment
To be successful in this role, you may need to lift up to 50 pounds, stand, walk, bend, stoop, kneel, crouch, crawl, and climb ladders or equipment. Vision and hearing must be sufficient to identify equipment issues and ensure safety. The position involves exposure to loud noise, odors, dust, heat, cold, and vibration. You may have to tolerate temperature fluctuations and work in various weather conditions.
Benefits:
Best Equipment offers a competitive starting salary, based on qualifications and experience, along with a comprehensive benefits package that includes:
- Medical, dental, vision, life, and short-term disability insurance
- 401K retirement plan
- Paid holidays, vacation, and personal time
For more information about Best Equipment, visit our website at www.BestEquipmentCo.com.
