What are the responsibilities and job description for the Front Desk Associate position at Best Western PLUS Rio Grande Inn?
Front Desk Representative
Job Overview
Best Western Rio Grande Inn has an open position for a professional Front Desk Representative. As a Front Desk Representative, you will be the first person greeting our guests with a welcoming friendly smile. Here at the Best Western Rio Grande Inn, we thrive to be an excellent team with exceptional customer service. Professional communication skills are required, as well as caring for guests and giving them a great hospitality experience.
Front Desk Representative Job Requirements:
* Greet guests with a friendly smile and a "Welcome to Best Western" statement.
* Check-in and Check-out guests during your shifts. Inform guests about amenities, the hotel layout, everything we have to offer with Best Western Rewards and rates, as well as inform guests about all the local activities and attractions nearby.
* Be able to make reservations, take payments, collect registration forms, and assist with any room requests or complaints quickly in a fast-paced environment.
* Answer phones with a pleasant greeting and approach.
* Complete all front desk tasks in a timely manner, as well as organize and clean workstation and lobby.
*Provide the best customer service for our guests, make them feel comfortable and assist them so they can thoroughly enjoy their stay.
* Computer skills and proficiency in operating a hotel property management system is required with our training. Excellent communication skills, verbal and written is a must.
* Ability to multitask, problem solve with patience, and work with other departments to complete all duties and requests for guest satisfaction.
The Best Western Rio Grande Inn thrives to have a positive work environment with respect and kindness toward all of our team members and guests. We would like everyone to succeed and have career growth. Thank you for applying with us!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
Work Location: In person
Salary : $15 - $16
