Front Desk Coordinator

Patient Coordinator Job Description:

To provide exceptional customer service to all clients and vendors, while effectively maintaining front desk procedures including greeting patients, managing the patient check-in and check-out processes, answering phone lines, scheduling appointments, managing in-clinic patient flow, confirming appointments and addressing patient questions.

Job Duties, Responsibilities and Capabilities:

• Greet patients
• Answer multi line phone system
• Have full knowledge of BHRC products and services and have the ability to answer patient questions
• Frequently review schedule to assure accuracy
• Conduct appointment confirmation
• Check patients in and out
• Responsible for accurate invoicing and payment collection
• Confirm patient appointments daily
• Contact patients with pre and post treatment instructions
• Create daily reports required by management
• Create daily payment collection reports and review merchant account reports to assure accuracy; resolve discrepancies
• Assist providers and staff with patient flow
• Assist with treatment room turnover/set up when needed
• Maintain cleanliness of front desk and reception area
• Maintain professional appearance
• Maintain patient confidentiality, including HIPAA and practice specific compliance guidelines
• Ship and receive packages
• Assist manager and staff as needed

Qualifications:

• High school diploma or equivalent
• Excellent customer service
• Excellent follow through and follow up
• Familiar with using a multi-line phone system
• Demonstrate computer literacy including us of office EMR
• Possess excellent communication, organization and problem solving skills
• Ability to work in a fast paced environment and handle stressful conditions
• Ability to learn products and services quickly
• Excellent phone skills
• Ability to deal with difficult patients
• Ability to prioritize and handle a variety of tasks simultaneously and the ability to work with frequent interruptions
• Experience working in a medial spa or dermatological practice is preferred
• Have a friendly, can do attitude

Working Conditions:

• Medical Spa Setting
• Patient Coordinator must be willing and able to work flexible hours, including evenings and some weekends.
• Patient Coordinator may be asked to assist in BHRC sponsored special events and trainings which may sometimes take place outside of normal work hours or at a location other than the spa.

Physical Requirements:

• Patient Coordinator is required to sit for long periods of time.
• Employees must be prepared to work in a fast-paced medical setting.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Work Location: In person

Salary : $18 - $22