What are the responsibilities and job description for the Heritage Center Assistant position at Bexar County?
Under direct supervision, position is responsible for opening and closing the Center, assisting with events, and provides customer support services and administrative assistance.
- Opens center at designated hours, greets visitors and invites visitors to engage with kiosks, interacts, and assists visitors using kiosks and other audio/visual components
- Checks kiosks, ensure they are operating correctly, and submits tickets for repair as needed
- Conducts tours and assists with educational presentations for students, visitors, and community groups
- Answers telephones and processes voice mail messages; responds to general questions regarding the Center and services offered by Bexar County
- Monitors activities and reports any behaviors that violate center guidelines
- Closes center at designated hours and notifies visitors of respective time of closing; closes out center as per procedures
- Assists other staff members with displays, signage, and other exhibit duties; assist with location set-up and breakdown at scheduled community events
- Assists with ordering and maintaining supplies, assisting with receiving and checking in deliveries
- Performs light internet research and helps with the development and installation of historical and educational displays for the public
- Maintains the center reservation schedule
- Performs other duties as required
- Graduation from High School or General Education Development (GED) certificate and one (1) year of customer service experience
- Knowledge of general office procedures
- Skill in providing customer service
- Ability to perform basic mathematical calculations, ability to effectively communicate and respond to customer inquiries and complaints
- Ability to establish and maintain effective working relationships with coworkers, County employees, and the general public
- Must secure and maintain a favorable background investigation and clearance
- Must clear a pre-employment physical and a pre-employment drug screen test
- May be required to work more than 40 hours during the workweek
- Generally works indoors
- Occasionally gives tours and greets visitors outdoors
- Occasionally moves items weighing up to 15 pounds
- Occasionally moves about the office
- Frequently communicates with others; must be able to exchange accurate information
- Constantly operates a computer and other office productivity machinery
- Positions self to perform essential functions
- Must be able to remain in a stationary position
Workstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am – 5pm, Monday through Friday. Phone: 210-335-2545.
EQUAL OPPORTUNITY EMPLOYER
Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.
We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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