What are the responsibilities and job description for the Help Desk Technician position at biBerk Insurance Services?
Overview
We are the team that enables customers to purchase insurance policies direct online. We support our marketing initiatives by delivering personalized customer experiences and we support our back office by creating efficiencies and continual improvement around their processes.
While we started on this journey six years ago under the stable, Berkshire Hathaway, we have not lost our touch with agility or the startup culture. We are looking for a Help Desk Technician interested in working in a dynamic, fast paced organization. As a technician on our team, you will help support biBERK’s users at our Omaha, Nebraska office.
In this role, you will be an integral part of the IT team with outstanding communication, collaboration, and attention to detail. You will be counted on to respond to users' technical issues, and setup and configure new users and endpoints.
If you are passionate about information technology, we should talk. We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within biBERK.
Responsibilities
- Setup new users in Active Directory
- Setup new users with Office365
- Configure new laptops and desktops for employee use
- Assist with first level troubleshooting of user issues, escalate issues as necessary
- Remove user access when they are no longer with the organization
- Install software on desktops and laptops as required to support business needs
- Manage groups within the AD infrastructure
- Setup new users on the VOIP system
- Setup users as required in 3rd party SaaS applications
- Troubleshoot email issues within Office365
- Troubleshoot end user network issues
Qualifications
Required Qualifications:
- Bachelor’s degree in Computer Science/Engineering/Related field or equivalent working experience
- 1 Year of proven experience in a helpdesk\desktop support role
- Ability to work from 8:30AM-5:00PM EST, this is currently a hybrid role with both in-office and work from home days (subject to change).
Required Technology Experience:
- Windows 10
- Understanding of Intel\AMD Desktop and Laptop hardware
- Active Directory
- Office365
- Preferred Technology Experience:
- Basic networking concepts
- Basic security concepts
- Basic VOIP concepts
About Us:
biBERK is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBERK.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A insurer.
BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBERK are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.
Some Highlights of our Benefits are:
- Training is provided for this position
- Defined career path for advancement
- Generous amount of vacation and sick time
- Closed on all major holidays
- 401K with company match
- A competitive healthcare package
- Tuition reimbursement after 6 months of employment
- Be part of Berkshire Hathaway, one of world's most admired companies
