Commercial Services Coordinator, BRS

Objective of the Job:
The Commercial Services Specialist is required to independently work and manage all aspects of commercial activities related to commercial services. This involves close coordination with the Commercial Services Coordinator, Regional Sales Manager (RSM), all internal departments, and external vendors/suppliers. This position supports customer strategic functions that support the commercial department. Other strategic functions include but are not limited to customer experience initiatives, Commercial projects and support for the Commercial Services Coordinator. Duties and Responsibilities:
1) Ensure Safety, Environmental, Quality requirements and “where applicable” ResponsibleSteel requirements are followed.
2) Assists with positive customer experience; organizes customer visits (on-site and off-site), travel guide, promotional material, and sponsorships.
3) Maintains travel/office schedule, mill visits/tours calendar, and Commercial Services reports as needed.
4) Coordinates Sales@ inquiries.
5) Ensures expense reports, credit card transactions and Commercial invoices are processed and added to Commercial budget.
6) Process Commercial Quotes and track purchase orders.
7) Coordinate NDA’s and contractor contracts
8) Prepare and maintain reports for financial data; including, but not limited to quarterly/monthly Commercial expense and mill visit reports.
9) Maintain documentation for including but not limited to.
10) Maintain up-to-date documentation for ISO certification; including but not limited to, job descriptions, training plans, and BRS quality policies.
11) Reaches across departmental boundaries to respond efficiently and consistently to all inquiries; including, but not limited to, visit requests, RSM concerns and event coordination.
12) Maintains Steel Subscriptions and negotiates discounts for renewal.
13) Screen & field Commercial telephone calls; coordinate Interoffice mail, physical and electronic.
14) Establishes and maintains good day-to-day working relationships with all internal BRS departments.
15) Ensure Safety, Environmental, Quality requirements and “where applicable” ResponsibleSteel requirements are followed.
16) Supports Commercial Services Coordinator and OP, Export Sales, and Customer Integration Manager. Qualifications:
1) Bachelor’s degree in marketing preferred.
2) 3-5 years of customer service/inside sales experience in steel or a related industry preferred.
3) Ability to respond quickly and accurately; correctly use the English language in reading, writing, and speaking.
4) Ability to clearly communicate with internal and external parties regarding issues and changes.
5) Ability to manage multiple tasks, to set/adjust priorities, and to meet deadlines, strong organization and analytical skills.
6) Open willingness to adopt and use new resources/tools.
7) Conduct root cause and cost-benefit analysis.
8) Maintains temperament and composure in escalating and confidential situations.
9) Self-managing; works well with little supervision.
10) Proficient use of Microsoft Office and Outlook
Working Conditions and Physical Requirements:
Fast paced, high intensity office atmosphere. After-hours and weekend support coverage for Commercial duties may be required. Must maintain a professional appearance, demeanor, and be adept in both electronic and verbal communications.
Supervisory Responsibility:
This position does not supervise others and may be filled with temporary resources.