Demo

Manager Customer Service

Binny's Beverage Depot
Arlington, IL Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/11/2025

Job Details

Description

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.

Major Duties and Responsibilities :

  • Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs
  • Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience
  • Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and / or complicated sales, demonstrating organizational skills
  • Conducts new employee orientations, trains and coaches Store Associates
  • Utilizes company tools to diagnose opportunities and develops action plans to improve performance
  • Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales
  • Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members
  • Provides direction, support, and ongoing feedback of overall performance to staff members
  • Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled
  • Ensures company standards are met for store and associate appearance
  • Assists with planning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed
  • Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate
  • Willingness to participate in continued education, including product knowledge and professional development
  • Assists management team with inventory management
  • Performs all duties of a store associate while functioning as a Customer Service Manager
  • Performs all duties as directed by managers

Qualifications

  • Must be 21 years of age
  • 1-2 years retail management experience. Demonstrates supervisory and training / coaching skills
  • Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required
  • Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
  • Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
  • Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type
  • Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required
  • Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
  • Ability to count cash and make change accurately
  • If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card
  • Ability to repeatedly lift 40-50 pounds
  • Ability to stand and / or walk for extended periods of time
  • Ability to follow directions and complete assignments
  • Perform all duties as assigned by supervisors
  • Ability to repeatedly walk up and down stairs
  • Ability to work in cold areas
  • Compensation and Benefits :

  • Hourly pay range for this position is $19.00-$24.00.
  • Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount.
  • Qualifications

    Skills

    Behaviors

    Motivations

    Education

    Experience

    Licenses & Certifications

    Salary : $19 - $24

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Manager Customer Service?

    Sign up to receive alerts about other jobs on the Manager Customer Service career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $95,951 - $128,520
    Income Estimation: 
    $136,551 - $185,658
    Income Estimation: 
    $95,951 - $128,520
    Income Estimation: 
    $136,551 - $185,658
    Income Estimation: 
    $42,792 - $63,632
    Income Estimation: 
    $47,371 - $58,504
    Income Estimation: 
    $60,407 - $82,635
    Income Estimation: 
    $43,402 - $70,768
    Income Estimation: 
    $90,451 - $117,141
    Income Estimation: 
    $43,402 - $70,768
    Income Estimation: 
    $87,191 - $115,531
    Income Estimation: 
    $73,009 - $128,910
    Income Estimation: 
    $107,619 - $164,391
    Income Estimation: 
    $69,123 - $132,865
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Binny's Beverage Depot

    Binny's Beverage Depot
    Hired Organization Address Wheeling, IL Full Time
    Job Details Description We are the Midwest's largest retailer of fine wines, spirits, beers and cigars. We offer competi...
    Binny's Beverage Depot
    Hired Organization Address Lawn, IL Full Time
    Job Details Description The Customer Service Manager reports to and assists the General Manager and Assistant Store Mana...
    Binny's Beverage Depot
    Hired Organization Address Chicago, IL Full Time
    Job Details Description We are currently seeking qualified applicants for the position of Receiver. The position require...
    Binny's Beverage Depot
    Hired Organization Address Arlington, IL Full Time
    Job Details Description The Customer Service Manager reports to and assists the General Manager and Assistant Store Mana...

    Not the job you're looking for? Here are some other Manager Customer Service jobs in the Arlington, IL area that may be a better fit.

    Service Technician

    Atlas Copco Compressors LLC -North America Customer Center, Chicago, IL

    Director, Customer Data Strategy

    Customer Labs, Chicago, IL

    AI Assistant is available now!

    Feel free to start your new journey!