Demo

Help Desk

Bits & Bytes Technology Solutions
Albany, NY Full Time
POSTED ON 1/21/2025 CLOSED ON 1/31/2025

What are the responsibilities and job description for the Help Desk position at Bits & Bytes Technology Solutions?

Job Details

Help Desk

Duration: 24 months

Location: Albany, NY (2-3 days remote every week)

Client: State of New York

Job Description:

1.

60 months of experience working with end users to troubleshoot both hardware and software issues.

2.

36 months of experience working in a second-tier help desk environment.

3.

36 months of experience in developing test plans and performing system level testing.

4.

36 months of experience in conducting technical and end-user training in a classroom environment.

5.

36 months of experience in developing technical documentation and training materials.

6.

6 Months of experience in ghosting/imaging hardware.

7.

60 college credits from an accredited institution

8.

12 months of experience in configuring and troubleshooting mobile connectivity systems such as cellular modems and cellular hotspots.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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