Customer Experience Associate

WHO'S IN THE KITCHEN Blue Apron’s Customer Experience team drives loyalty and strengthens new and existing relationships with our customers through exceptional experiences and valuable insights, powered by happy people, collaborative processes and innovative technology.WHAT'S ON THE MENU We're looking for enthusiastic and highly motivated problem solvers who love working with people and who are passionate about delivering exceptional customer service. In this entry-level role, you’ll be an integral part of our fast-paced and quickly growing Customer Experience team.Able to manage multiple customer inquiries in a fast-paced environment (each associate helps approximately 100-150 customers during their shift)Think on your feet to devise creative solutions to problems that arise or escalate, as appropriateAssist customers in managing their Blue Apron accounts.Be an expert on our product, including our ever-changing menus and market items.NECESSARY INGREDIENTS 2 years of college education OR equivalent experience, required0-2 years experience in a customer experience related position is preferred (restaurants, retail, etc.).Must have strong communication skills, both verbal and written (phone, email, chat); Bilingual a plusStrong ability to listen, identify problems, and find resolutionMust be poised and professional Must be accountable for daily, weekly, monthly goalsShow flexibility and ability to adapt to changeWell organized and resourcefulAbility to use critical thinking skillsMust have integrity and do the right thing at all times WHY WE LOVE THIS DISH  Competitive compensation, starting at $20.19/hour   Employee Discount Program  Health, dental and vision benefits  401(k) with company match  Paid sick leave and vacation  Excellent opportunities for advancement Please note that we are open 7 days a week. Monday - Friday we are open from 8am - 9pm and Saturday and Sunday we are open from 8am - 7pm. Please note that this position requires the availability to work any of our schedules within these hours of operations. Flexibility is needed.  Our new permanent office location will be in the Downtown Office Area - Austin, TX 78705

Salary : $20 - $0