What are the responsibilities and job description for the Genesys Solution Consultant - Fulltime Opportunity position at Blue Ocean Ventures?
Job Details
Role: Genesys Solutions Consultant
Location buffalo, NY
- They're a technical contact for the team which is responsible for all BAU activity, moves, ads and changes.
- Configurations on Genesys Cloud CX solution, that means user management, holiday schedule changes, incident management.
- Call flow builds.
- Fairly experienced with voice call flow related builds as we add new channels like the Genesys Messenger solution will be responsible for implementing maintaining those channels. To as well SMS 1 and 2 way
- SMS configuration experience.
- E-mail routing bots. Genesys bots.
- Preferential skills and a hands on experience developing and configuring those flows for to enable those channels from start to finish.
- See them through the activation.
- Experience agile & Kanban team.
- JIRA hands on experience using JIRA,
- ServiceNow,
- Visio hands on experience with reviewing Visio's and converting them into flows and Genesys working close.
- On the Genesys Cloud CX platform predominantly using the architect tool
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Genesys Developer
United IT Solutions -
Buffalo, NY
Genesys Cloud CX
UNITED IT TECHNICAL SERVICES -
Buffalo, NY
Sr Genesys Cloud CX Developer
Hallmark Global Solutions Ltd -
Buffalo, NY
