Accounts Receivable Lead Collection Specialist

DEPARTMENT OVERVIEW:
The Accounts Receivable Lead Collection Specialist is responsible for resolving passed due invoices and collecting payment from those who owe. They make sure all the daily invoicing and cash receipts are entered in our system or Customer’s portals.


POSITION OVERVIEW:
The Accounts Receivable Lead Collection Specialist should have excellent communication and negotiation skills as they contact our customers who have past due invoices. They should establish a trustful relationship with our customers and ensure we receive timely payments. They ensure the accuracy of our customers’ credit limit to keep the company’s risk level low. They will make sure the daily invoicing is completed in our ERP system and also in our customer’s portals. They ensure all cash receipts have been deposited into the bank and posted in our ERP system. They will run Customer Aging reports for month end and year-end process. They will also support the Controller and CFO as needed.

ESSENTIAL FUNCTIONS
Monitor accounts to identify outstanding debts.
Investigate historical data for each debt or bill.
Find and contact clients to ask about their overdue payments.
Take actions to encourage timely debt payments.
Process payments and refunds.
Resolve customer credit issues.
Update account status records and collection efforts.
Report on collection activity and accounts receivable status.
Work with the sales department to update on Customer’s status.
Monitoring processing of invoices (ERP system and Customer’s portal).
Cash Receipts are entered daily.
Settle grower liquidation weekly.
Give recommendations to improve processes in the department.
Assist Controller and CFO as needed.
Problem Solving - Works well in group problem solving situations.
Interpersonal – Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others’ ideas and makes suggestions of ideas to better policies and procedures.
Oral Communication – Listens and gets clarification. Responds well to questions.
Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Able to build morale and group commitments to goal and objectives. Supports everyone's efforts to succeed; Ability to work well with all team members.
Ethics - Treats people with respect; Works with integrity.
Communication – Must be able to read and write in Spanish.
Support Company Vision - Follows policies and procedures; Supports company's goals and values. Leads by example.
Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.
Planning/Organizing - Uses time efficiently.
Quality - Demonstrates accuracy and thoroughness.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security –Reports potentially unsafe conditions. Uses equipment and materials proper. Keeps work area clean and organized.