What are the responsibilities and job description for the IT Support Analyst position at Bosch Group?
Company Description
Bosch Charleston is a part of a global network with close to 400,000 associates who make products that are "Invented for Life."
The Bosch Charleston plant has a long history in the Lowcountry and was established in 1974. We Drive. to provide a safe and inspiring environment for our associates. We make a difference and delight our global customers by creating state of the art products.
Over the past five years we have contributed over 1 million USD to Science, Technology Engineering and Math (STEM) and environmental organizations in the Lowcountry through the Bosch Community Fund. Additionally, Bosch Charleston works closely with our partners to support these initiatives through volunteerism. There are many opportunities to get involved and we hope you will join us as we make a difference in the Lowcountry.
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.
Job Description
Provide Tier 2 support for facility computer systems, computers and peripherals. Installing, diagnosing, maintaining and upgrading/replacing hardware while ensuring optimal performance. Represent the central IT organization at the locations within the region and act as an advocate for the customer within IT.
Qualifications
- A Bachelor’s Degree or a minimum 8 years of IT manufacturing related experience.
- Technical knowledge of IT client hardware. Hands on troubleshooting experience. Able to read and understand technical manuals, procedural/process documentation.
- Able to analyze complex situations and provide solutions.
- Knowledge of Microsoft Office products, understanding of software distribution systems (MSSCCM)
- Ability to effectively prioritize and execute tasks in a high pressure environment. Exceptional customer service orientation.
- Ability to work in a diverse, team-oriented and collaborative environment.
- Able to serve as business advisor/consultant and as knowledgeable resource for others.
- Good understanding of local, regional and global business requirements and the ability to translate them into IT solutions for the business.
- Ability to gather customer requirements across a broad variety of IT topics. Not necessarily within the associates technical specialties.
Additional Information
All your information will be kept confidential according to EEO guidelines.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives • FIRST Robotics (For Inspiration and Recognition of Science and Technology) • AWIM (A World In Motion)
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
