Help Desk Analyst

Job Profile:

Business/Systems Analysis T1

JR Type:

Funded

Job Category:

Information Technology

Minimum Clearance Required to Start:

Top Secret

Percentage of Travel Required:

None

Type of Travel:

None

Program/Opportunity Name:

Program | BTR

Referral Bonus Plan:

$1,000

* * *

 

Job Description:

The Opportunity:

Do you like problem solving? Would you describe yourself as computer savvy? Are you a good communicator? Join our team as a Business Systems Analyst! You will get to learn how the Federal Government spends money and the systems that are critical to automating, tracking, and reporting on that spending. You will get to use your systems knowledge to support the operations of a complex, multi -faceted Financial and Acquisitions System supporting our DoD Customer execute their vital mission. How does the opportunity to help improve the accuracy, reliability, and capabilities of a key Government system sound to you?
We have been supporting our customer for over 20 years with the implementation of a Commercial-Off -the-Shelf (COTS) Financial System, Momentum. We continue to develop and implement exciting and complex solutions to support the evolving needs of our customers.

What You’ll Get to Do:

You will work as a member of the Sustainment Functional Team, working closely with the end user to provide functional support to the existing financial and acquisition system. In addition, you will assist with troubleshooting issues, identifying the root cause, and documenting solutions for the end user. You will also perform critical system testing to ensure application functionality works correctly to address the customers' needs.
This position is a great opportunity for a Business Systems Analyst who enjoys interacting with people and has a desire to expand their knowledge and take on greater responsibility. Your contributions will directly impact the success of the customers' mission, our team, and ultimately CACI! In return, CACI will provide you with a company that fosters a culture based on integrity, strong ethics, quality work, and professionalism, while supporting your career growth aspirations.

More About the Role:

• Directly support the end user with reported issues in the financial and acquisition system.
• Troubleshoot to determine the source of system errors.
• Replicate the issues, determine the root cause and create and document a workaround/solution (if possible) and communicate it back to the end user.
• Find and log system defects using software tools, including steps required to repeat and track defects to closure.
• Maintain a working knowledge of customer systems and current Help Desk processes and procedures.
• Provides advice and recommendations on process best practices.
• Performs analysis on business or systems processes to identify improvements.
• Develop test scenarios and documentation. Perform validation testing.
• Maintains deep knowledge of Commercial-Off-The-Shelf (COTS) applications (e.g., SAP, Oracle, and Momentum).
• Performs configuration and designs functional solutions (e.g., reports, interfaces, workflows, and extensions) for specific application and third-party systems.

Qualifications Required:

• U.S. Citizen with a Top Secret or TS/SCI clearance
• Bachelor’s degree in related field and 0 - 2 years of experience implementing or supporting IT systems (additional four years of direct relevant experience may be substituted for degree requirement)
• Ability to obtain CompTIA Security Certification within 6 months of joining
• Experience with IT systems functional analysis, requirements design, test development, and test execution
• Strong written and oral communications skills
• Ability to work both independently and with a team to solve problems
• Ability and initiative to set goals and execute
• Self-starter with initiative and aptitude to quickly learn and put new skills to use
• Willingness to work onsite in a secure facility

Qualifications Desired:

• Experience in troubleshooting and conducting root cause analysis
• Experience with COTS Financial Management or Acquisition Systems.
• Experience with CGI Momentum software.
• Experience with DoD Financials.
• Experience supporting DoD customers.
• Basic ability to run SQL queries, develop queries and investigate data

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$55,500 - $111,100

Salary : $55,500 - $111,100