Sales Support Specialist

This is a remote role based in New York City. Under general supervision, the Sales Support Specialist facilitates smooth communication between departments, maintains detailed records, and helps achieve company sales targets. The Sales Support Specialist is responsible for ensuring that the sales team has the tools and resources to meet strategic sales targets.  Responsibilities: Manage the processing of sales orders and ensure system accuracy and order promptness. Audit and maintain the customer database to ensure current and correct information. Manage and resolve client inquiries by providing product details, pricing, and availability information. Compile, prepare, sales presentations and proposals,  distribute sales reports, data insights, forecasts, and essential documentation to support sales strategy as required. Monitor and report on sales metrics and key performance indicators (KPIs) to support the assessment of sales strategies. Assist in drafting and reviewing sales contracts and agreements, ensuring adherence to company standards and policies. Act as a liaison between sales, marketing, and operations to streamline processes and improve customer experiences. Serve as a primary contact for the sales team to address questions related to sales operations. Facilitate the distribution of marketing materials and promotional content to clients. Support client engagement through organized follow-ups, professional correspondence, and active management of client expectations. Responsible for the ongoing evaluation and optimization of sales processes to ensure they remain effective and aligned with organizational goals. This includes analyzing workflows, identifying bottlenecks, and recommending innovative strategies or tools to enhance efficiency and improve overall productivity. Assist the sales team with onboarding new clients, including but not limited to gathering required documentation, coordinating initial meetings, setting up accounts, providing training on products or services, and addressing initial inquiries; as well as foster positive relationships through proactive communication Provide administrative assistance to the sales team, including managing meetings, presentations, and correspondence. Other duties as assigned. Requirements:  2 years of experience in a sales support or coordination role (media advertising industry preferred)   Proficiently in using Microsoft Office and Google Office applications: IE google slides, sheets, docs to help create presentations and proposals Demonstrated capability to support end-to-end sales functions, from initial lead contact to contract finalization and post-sales support. Experience collaborating with cross-functional teams to handle multiple projects and meet deadlines Demonstrated experience using reporting tools and metrics for tracking sales performance and compiling comprehensive reports. Ability to manage multiple tasks, projects, and deadlines simultaneously without compromising attention to detail or quality of work. Self-motivated, proactive, and capable of working independently. Strong verbal and written communication skills are critical for coordinating between teams, preparing clear documentation, and interacting effectively with clients and colleagues. Preferred Qualifications: Bachelor’s degree in Business Administration, Sales, Marketing, or a related field Experience with customer relationship management (CRM) systems such as Salesforce, HubSpot, or Zoho CRM to manage customer information and sales activities. Technical Proficiency: Experience with CRM Systems: Hands-on experience managing data within CRMs to facilitate lead tracking, sales activities, and customer engagement. Familiarity with other sales tools and platforms: Knowledge of ERP systems, project management software (e.g., Asana, Trello), and basic data visualization tools (e.g., Power BI).

Salary : $73,500 - $80,500