What are the responsibilities and job description for the Representative, HR Services position at Campbell Soup Company?
Since 1869 we've connected people through food they love. Our history was created by remarkable people, ideas, and innovations. It serves as inspiration and foundation for our future success. We're proud to be stewards of amazing brands that people trust. We foster a culture of belonging where people come first, and diversity is embraced. And we live our values, always, while setting the highest standards for performance.
Here, you will make a difference every day. You will be part of a dynamic, collaborative, and competitive team. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.
What role will you play? How will you make history with Campbell's? Apply today!
- Serves as a first point-of-contact for current and former employees' questions on HRIS system and transactions, HR policies and/or processes, and other HR Service catalog items
- Maintains working knowledge of HR processes to answer customers' questions
- Ensure that customers' questions are fully addressed and escalates complex/difficult questions to the supervisor or other HR staff when appropriate
- Follows through to ensure that each case is fully resolved within the Service Level Agreement and in line with the HR and IGS Service Delivery experience principles
- Records and tracks all customer contact in the company's internal database as well as updates and maintains the knowledge base within the same internal database
- Coordinates and executes the HR Services 'Service Catalog', in support of the business and function.
- Service Catalog Items include HR Specific administrative tasks through tosubject matter expertise' in specific HR processes, transactions, system administration and projects.
- Administrative tasks include but are not limited to processing HRIStransactions, Talent Acquisition support, and assisting managers and employees with HRIS support.
- Subject Matter Expertise tasks includes but are not limited to myHR portal, administrative support, ensure data integrity within the HRIS, and other HROM (Human Resources Operating Model) initiative support
Education and Experience Requirements
- Bachelor's Degree Required
- 1 years of HR experience required
- Ability to navigate different systems and tools to address employee questions and concerns
- Strong written and oral communication skills including professional telephone etiquette
- Exceptional customer service and data entry skills
- Working knowledge of Workday or other similar HRIS/HCM systems
- Understanding of HR processes, HR and Shared Service-based technologies (i.e., employee portal, IVR, Case Management, Knowledge Management etc.).
- Exceptional active listening skills with the ability to translate needs into actions and solutions
- Ability to multitask and to manage a diverse and fluctuating workload
- Ability to work in a team environment
- Ability to handle confidential and sensitive information with discretion
- Ability to anticipate and solve problems in an agile manner individually, or as part of a team
- Action and results-oriented with a continuous improvement mindset
- Ability to work flexible, non-standard hours and overtime to support stakeholder needs
Compensation and Benefits:
The base salary range for this full-time, salaried position is between
$42,240.00 - $68,200.00Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.
The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion, or any other classification protected by law.
In that regard, U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Salary : $42,240 - $68,200