Family Assistance Specialist (Part Time)

Job Title: Family Assistance Specialist (Part Time, Non-Exempt)

Job Summary: Responsible for initial screening with clients in the Family Assistance Program and assessing and referring clients to appropriate services and service providers. Provide follow-up support as needed until the case is closed. Document case contacts and outcomes. Works with manager on special projects and collaborations, as well as community outreach and education.

Duties and Responsibilities:

• Answering telephone calls and responding to requests for assistance on email, database referrals, or in person at the office.

• Ensuring the confidentiality of all case information, and the security of all digital communications.

• Conducting screening interviews and assessing client eligibility for services and programs

• Maintaining information about available services and programs and making appropriate referrals to programs and services

• Ensuring accurate and timely documentation for case records and internal and external communication

• Preparing check requests and tracking funding approvals. * Assist Program Manager with Community Outreach and Events

• Compile Reports for program statistics as needed.

• Attend at least 10 training hours per year to include Bridges Out of Poverty model

• Assume program responsibilities in manager’s absence.

• General front desk and office coverage, on an as needed basis.

Skills Required:

• Strong work ethic and ability to work as a team member.

• Strong computer skills and ability to perform office tasks with Windows platform and multiple databases

• Effective communication skills, particularly on telephone, with ability to build positive rapport and trust with various stakeholders

• Ability to build rapport with clientele in crisis, particularly persons living in poverty, and to remain calm and professional.

• Must be well organized and able to successfully work on multiple cases at once.

• Ability to present a positive image for Agency in community interactions

Qualifications:

• High school diploma or equivalent. Associate degree preferred.

• Must possess a valid NYS Driver’s License acceptable to agency insurance, minimum 3 years driving record, and appropriate vehicle insurance

• Ability to lift 30 lbs.

Telecommuting and Remote Work: Work from home is possible for select shifts and timeframes with planning and supervisor approval, however in-office work is generally expected. This position is a part of a team that provides office coverage for the Clifton Park office, during normal business hours, and will need to be in the office for certain assignments.

Employer Disclaimer:

• Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their direct supervisor.

• This job description does not create an employment contract, implied or other than an “at will” employment relationship.

CAPTAIN CHS is proud to be an Equal Opportunity Employer (EOE). Employee

Job Type: Part-time

Pay: From $19.00 per hour

Expected hours: 15 per week

Schedule:

• Monday to Friday

Work Location: In person

Salary : $19