What are the responsibilities and job description for the Registration Assistant position at Cass Health?
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Position Summary
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The Registration/Office Assistant II registers patients in the AMC, Main Registration, Satellite Clinic, Rehab Services and/or ED/Rapid Care locations. Registration is performed in an efficient and orderly manner while ensuring that accurate patient information is collected and entered into the system. The Office Registration II also performs basic appointment scheduling functions and may also answer calls coming into the hospital and/or clinic.
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Education and Experience Requirements
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EDUCATION:
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Required:
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High School diploma or GED
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Windows based computer knowledge
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Preferred:
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LICENSES AND CERTIFICATIONS:
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Required:
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Valid Drivers License
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Preferred:
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TRAINING AND EXPERIENCE:
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Required:
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Must be able to type 40 wpm accurately
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Must have excellent communication skills and a pleasant speaking voice
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Must be able to work under pressure and work with frequent interruptions
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Must be able to adapt and work with a flexible work schedule
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Preferred:
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Previous registration/office experience
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Essential Job Functions
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Exhibits advanced knowledge of scheduling for providers and departments. Understands differences between departments/providers, visit types and appointment durations, as well as provider preferences. Is able to work independently on appointment calls, provider reschedule lists, schedule WQs and Clientele list.
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Accurately registers patients by collecting and entering patient demographic and insurance information, verifies insurance eligibility using Epic RTE or other resources and accurately updates insurance accordingly. Verifies patient name and DOB on armband before placing on patient.
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Demonstrates ability to set up and change guarantor accounts correctly, including for worker’s compensation and auto accidents. Competently creates a claim info form as appropriate or ensure that previous claim info form is attached to visit when necessary.
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Identifies Business Health services by adding the correct entity to specialty billing, getting Release of Information form signed by patient and distributing employment exam forms to patient as needed. Correctly registers workers compensation and other accident related appointments and services (guarantor account, insurance, injury forms).
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Collects patient copays at time of service. Displays knowledge of posting copays and payments as well as balancing cash drawer at end of shift.
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Exhibits advanced knowledge of phone operations; answering multi-line switchboard, placing calls on hold, transferring calls and retrieving calls, as well as overhead pages. Has knowledge of the staff or department that incoming calls should be transferred to and is able to work switchboard independently. Adequately communicates schedule changes to appropriate staff as often as needed. Ability to make schedule changes and upload daily AMC schedule to The Vine. Has knowledge to monitor switchboard fire panel, as well as acknowledge and reset alarms and notices. Is able to announce drills and alerts clearly and urgently.
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Ensures patient name and DOB are on all pages of paperwork and forms that are designated to be sent to HIM for scanning. In ED Registration this includes double checking that patient name and DOB are on the forms and portions of the paper chart delivered by clinical staff.
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Demonstrates the ability to handle patient needs in both simple and complex situations, giving precedence to patients with emergent needs, in a calm and timely manner. Also displays ability to construct clear and concise patient messages and relay information to appropriate staff in a timely manner.
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Has knowledge of opening and closing procedures; locking doors, putting PHI and money in locked cabinet. In ED Registration, this includes knowing the procedure associated with handling of patient valuables.
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Shows initiative to assist with registration and schedule WQs and has knowledge to make accurate corrections.
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Demonstrates ability to work in ED Registration independently by monitoring fire panel and alarms, managing EMS radio, security cameras, and the after-hours monitor, as well as other duties specific to ED Registration.
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