Scheduling Specialist

Description

Center for Child Protection

Job Description

 

 

Job Title: Law Enforcement Assessment & Planning (LEAP) Scheduling Specialist

 

Supervisor: Chief Program Officer

 

Job Summary: The Scheduling Specialist provides support for a variety of executive and programmatic services that align with the Center’s vision and mission. This position also supports day-to-day activities that allow the Center to achieve its operational and programmatic goals.

 

Minimum Qualifications: 

• High school diploma or GED equivalent
• Bachelor’s degree from an accredited university preferred
• Bilingual, English/Spanish, required
• 2 years’ experience in delivery of social services, family systems, criminal justice or child development
• Proficiency with Microsoft 365 applications, including Outlook and Office Suite applications
• Ability to work with diverse groups in stressful settings
• Ability to work independently
• Ability to work in highly structured and unstructured settings
• Strong, positive, interpersonal skills

 

Job Tasks:

1. Answers phones and emails, schedules and confirms appointments, and inputs client data into company systems
2. Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments
3. Manages building schedule by maintaining calendars for department personnel and facilities
4. Serves as the primary administrator of the Center’s scheduling and reminder software systems
5. Sends appointment reminder emails to clients and team members
6. Works closely with the data team to ensure the appropriate flow of information
7. Greets clients and partners, in person and on the telephone, answering or referring inquiries
8. Maintains client confidence and protects operations by keeping information confidential
9. Contributes to team effort by accomplishing related results as needed
10. Attends monthly Staff Meetings
11. Provides program support for forensic, clinical, and medical services, as needed
12. Maintains a comprehensive knowledge of the mission, core values and vision of the Center and the children’s advocacy model
13. Performs other duties as assigned

 

FLSA

      Non-exempt

 

Physical Requirements:

            Reaching                                           Occasionally 

            Typing                                                 Occasionally 

            Talking                                                Frequently 

            Hearing                                              Frequently 

            Near Acuity                                       Frequently 

            Vison Accommodation                  Occasionally 

            Color Vision                                      Occasionally 

            Field of Vision                                   Occasionally 

 

Strength:

            Light Work-Lift up to 20 pounds occasionally

 

Environmental Conditions:

Noise: Moderate

 

Work Situations:

Direct/Control/Plan

Influencing People

Dealing with people

Making Judgments/Decisions

 

 

 

Equal Opportunity Employer

 

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as required by their supervisor.

 

CACTX designates Children’s Advocacy Centers as an essential employer.

Qualifications

Salary : $48,000 - $52,000