Case Manager

POSITION SUMMARY: Provide a variety of support services to individuals and families who are homeless, near-homeless, and/or in crisis; provide linkage to resources and services; provide financial assistance for eligible persons; conduct public relations and fundraising activities; and complete program documentation accurately and timely. Provide support services through the HOPE, Veteran’s RRH program, THRIVES, HART, and Stability Assistance. Assist with the screening of walk-ins, phone calls, etc to ensure referrals to the appropriate programs are made.

ROLE AND RESPONSIBILITIES

1. Responsible for completing the agency intake form and inputting it into Clarity
2. Provide ongoing support to clients and document via home visits, phone calls, and written correspondence with goal attainment of 65% or above
3. Maintain a non-judgmental attitude toward clients and other CNCAP staff
4. Ensure clients are assessed through the internal process to determine possible assistance through resources
5. Create family personal plans to develop short and long-term attainable goals with families
6. Ensure files are complete with the necessary paperwork for veteran families participating in the program
7. Adhere to all CNCAP-related policies and procedures
8. Promote the program and agency in a positive and professional manner

QUALIFICATIONS

1. High school diploma or GED required (Bachelor's degree in human services or related field preferred)
2. Valid driver's license
3. 1-3 years of experience in human services or a related field

SKILLS & ABILITIES

1. Problem-solving skills
2. Communication skills
3. Knowledge of word, excel, PowerPoint, and databases
4. Excellent time-management and organizational skills
5. Demonstrated ability to work with others

SCHEDULE: Monday-Thursday: 7 am - 5 pm or Monday-Friday: 8 am - 4 pm

REPORTS TO: Family Outreach Director

JOB STATUS: Full-Time, 40 hours per week

PAY: $16.50 - $18.25 (depending on qualifications)

BENEFITS:

• Health, Dental, Vision, and Life insurance
• Generous leave accrual (PTO)
• 11 paid holidays
• Paid birthday off
• Employer-matched retirement (up to 3%)
• Opportunities for professional development
• Employee Assistance Program

FLSA STATUS: Hourly/Non-Exempt

Disclaimer

This position description is not intended, and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development, and compensation. As such, the incumbent may perform other duties and responsibilities as required.

EOE