What are the responsibilities and job description for the Operations Training and Support Specialist position at Centria Autism?
About Centria Healthcare:
Founded in 2009 and headquartered in Farmington Hills, Michigan, Centria Healthcare is a leading provider of home-based catastrophic injury and rehabilitation care, private duty nursing, and supportive living services. Centria Healthcare Autism Services is the largest provider of Applied Behavior Analysis (ABA) for children with Autism Spectrum Disorder (ASD) across the state of Michigan, with services in other states.
Position Summary
The Operations Training and Support Specialist is responsible for developing the knowledge and skills of Centria's Behavior Technicians and maintaining client schedules in CareConnect. Additionally, this role will support ABA operational processes helping to ensure we maintain a workforce that can meet our current and future business objectives and deliver quality services that meet our client's needs.
Success Measures
Success measures include meeting all expected quality and training service delivery standards, adhering to Centria policies, and meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics such as schedule cleanliness.
Duties and Responsibilities
The below reflects the essential functions considered necessary for an Operations Training and Support Specialist and shall not be construed as a detailed description of all work requirements that may be inherent in the job or assigned by supervisory personnel. This job description is used as a guide only and not inclusive of all responsibilities and job duties.
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1. Conduct training as needed; to include but not limited to CareConnect Mobile App, QBS Safety Care®, and facilitation associated with our Accelerated Onboarding (AOB) program. · Provide designated initial certification and re-certification courses following the QBS Safety Care® program guidelines. · Create a positive learning environment, clearly convey objectives, encourage and motivate attendees, evaluate learning outcomes, and provide actionable feedback. · Disseminate relevant information and materials to attendees and supply attendance and competency information to stakeholders. |
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2. Manage CareConnect schedules. · Enter schedules in CareConnect for all new cases and update schedules as changes are made. · Monitor weekly schedules and delete unworked shifts each week. |
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3. Provide operational process support as required by the Area Field Staff Director. |
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4. Maintain compliance and acquire technical knowledge by completing required training and attending meetings. Adhere to Centria's established policies and procedures. |
Managerial Responsibility
The role of the Operations Training and Support Specialist acts as an individual contributor with no direct reports.
Key Fiscal Responsibilities
This role has no budgetary control or financial oversight.
Qualifications
These guidelines can be used to make a list of qualifications required (or preferred) to perform the job successfully.
Education
Associate/Bachelor's Degree or equivalent work experience
Work Experience
- 1 years administrative or customer service experience in a related field
- Previous experience working with children and autism spectrum disorders, preferred
Other Requirements
QBS® Safety Care Trainer Certification, required
Related Training
Participate in ongoing training as required
Equipment and Technology Requirements
- Basic computer skills and working knowledge of tablets/iPads
- Laptop
- G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
- ABA Platforms, preferred
Other Competency Requirements
An initial assessment of competency will be completed during the interview period and evaluated on an ongoing basis.
- Ability to follow written instructions.
- Ability to use computers and computer/software programs.
- Ability to communicate expressively and receptively.
Knowledge and Skills
- Proficiency in PC software, especially spreadsheet programs;
- Ability to accept constructive feedback and develop expertise and skillsets accordingly;
- Ability to organize, prioritize and handle multiple tasks, adhere to established deadlines, and produce work that consistently meets or exceeds team benchmarks;
- Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business outcomes;
- Excellent interpersonal and listening skills;
- Aptitude for applying critical thinking and problem-solving skills;
- Demonstrated strong work ethic with attention to detail, accuracy, and quality;
- Effective time management skills and the ability to manage multiple tasks at once;
- Commitment to ongoing training and development as it relates to clinical skills, professional development, ethics, and technology, and training to perform job responsibilities to the required standard;
- Strong cultural competency with the ability to remain flexible and open-minded;
- Established track record of generating error-free work.
Interpersonal Demands
Frequent interaction with direct leader, Supervising Clinicians, Behavior Technicians, and other teams
Decision Making
Choosing from other options suggested by clinical and operational leaders
Working Conditions
- Centria's office hours are Monday through Friday from 8:30 AM – 6:00 PM.
- Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.
- Overtime is not a planned part of this role; if required, overtime must be pre-approved in writing by a direct leader.
Physical Demands
While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.
