What are the responsibilities and job description for the Customer Service/Technical Support Representative position at Certified Action?
Overview
Lancaster Water Group is a well-established and leading manufacturer in the Water Treatment Industry. Since 1942 our mission has been to provide clean water through quality equipment. Due to our rapid growth, we are seeking a Customer Support Representative that can cross-train to provide technical support. In this role, you will provide exceptional customer service and technical assistance to our clients. You will be the first point of contact for troubleshooting issues and providing solutions, making your role crucial in maintaining customer satisfaction and fulfilling our promises.
Responsibilities
- Provide customer service and technical support to customers via phone, email, or chat, addressing inquiries and resolving issues promptly.
- Document all interactions with customers in our customer database
- Collaborate with other technical teams to escalate complex issues as needed.
- Stay updated on product knowledge and industry trends to provide informed support.
Skills
- Strong customer service skills with a focus on delivering a positive user experience.
- Willing to learn our products and resource library
- Ability to handle a large volume of calls
- Familiarity with office environments and the ability to work effectively in a team setting.
- Excellent communication skills, both verbal and written
Join us as we strive to provide top-notch technical support while fostering an environment of growth and collaboration. Your expertise will play a vital role in enhancing our customer experience!
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- No weekends
Work Location: In person
Salary : $20