Salesforce Administrator

Objectives & Goals

• Foundation for Efficiency & Insight (systems)
• Be the company-wide point person for all things Salesforce—owning system management, user experience, data quality, and automation.
• Build tools that scale (operations)
• Design, build, and maintain efficient workflows, dashboards, and automations to reduce manual work and increase data-driven decision making.
• Drive strategic evolution (growth)
• Partner with internal stakeholders to understand business needs, translate them into Salesforce architecture, and implement thoughtful, scalable solutions that drive sales opportunities and revenue growth.

Expectations & Responsibilities

• Project Management

System Management Responsibilities

• Serve as the primary Salesforce Administrator for the company.
• Maintain Salesforce platform health: user management, permissions, roles, profiles, and licenses.
• Monitor system performance and troubleshoot any Salesforce-related issues.
• Perform regular data integrity audits, deduplication, and backup procedures.
• Ensure compliance with company data governance policies and best practices.

Workflow & Automation Responsibilities

• Design and build custom workflows, automations, flows, reports, and dashboards.
• Translate business needs into Salesforce solutions using a combination of declarative tools (e.g., Flow, Process Builder) and integrations.
• Document processes and changes thoroughly for team understanding and training purposes.
• Regularly review and optimize existing processes and automations to reduce tech debt and improve performance.

Stakeholder Collaboration & Enablement

• Collaborate across departments to gather requirements and deliver Salesforce-based solutions.
• Act as a resource for department leaders and end users; educate and enable staff to effectively use the system.
• Develop and deliver training, onboarding, and enablement materials.
• Maintain a roadmap for Salesforce improvements aligned with business priorities.

Technical Leadership

• Evaluate and recommend Salesforce-compatible tools, plugins, and integrations to enhance operations.
• Manage third-party integrations (e.g., marketing tools, reporting platforms, support systems).
• Stay current with Salesforce releases, functionality, and roadmap.

Other Responsibilities

• Support internal teams during CRM-related transitions or process changes.
• Assist with Salesforce report generation and data analysis for executive leadership.
• Help shape future Salesforce team structure, including potential future hires or support roles.

Salary Band: $85,000 - $110,000

Plus additional opportunities for performance based bonuses