Guest Relations Coordinator - Cascade Bay Waterpark

Guest Relations Coordinators 

Summer 2025 Leadership

 Pay: $20.314 per hour 

Seasonal, Part-Time, Not Benefit Eligible

The City of Eagan is hiring Guest Relations Coordinators for Cascade Bay Waterpark!

Spend your summer at the region’s largest outdoor municipal waterpark assisting with staff training and management, facility and patron safety, and guest relations. 

If you are looking to gain experience in any of the following professions, this might be great work experience for you:

Guest Relations Coordinators start in mid-May and end late-August or early September (some flexibility with start and end dates). Scheduled shifts include days, evenings, weekends, and holidays (approximately 36 hours/week). Cascade Bay is an outdoor facility, requiring work in all types of weather conditions.

cascadebay.com 

In this job you will:

• Provide high quality customer service and create a positive experience for guests and team members
• Supervise Guest Relations crewmembers and team leaders
  • Foster a culture of safety, fun, learning, growth-mindset, and teamwork
  • Assist with pre-season staff trainings and weekly in-service trainings
  • Assist with staff scheduling, sub requests, and daily opening or closing duties
  • Mentor and coach staff who need additional training or behavior redirection
  • Complete mid/post season evaluations of Guest Relations staff
  • Follow Cascade Bay policies and procedures 
  • Make decisions to reduce staff due to low attendance, weather, etc.
• Accurately report staff attendance and facility attendance, and maintain accurate inventory records of concessions and merchandise items
• Accurately count money drawers and receipts and maintain point-of-sale transaction records
• Assist in ordering concessions and merchandise items
• Act as a liaison between the facility and groups and/or birthday parties
• Prioritize guest and staff safety, including maintaining OSHA and MDH safety standards 
• Perform light maintenance and cleaning including, but not limited to event set-ups, trash removal, and cleaning floors, tables and equipment, and restocking inventory 
• Participate in pre-season leadership trainings and planning, and meetings with other supervisory staff
• Assist with end-of-season duties and complete post-season reports
• Perform other duties as assigned

What is needed to apply for this job?

• 18 years of age or older
• Valid Driver’s License
• High school diploma or equivalent
• Two (2) years of customer service experience OR One (1) year of work experience in an aquatic, recreation, or customer service leadership position

Additional Desirable Skills, Knowledge and Experience:

• Completion of at least one year of college coursework or equivalent experience
• Experience working with the public while supervising facilities, activities, and programs effectively
• Previous work experience supervising employees and/or volunteers
• Experience working with cash registers, admissions, general merchandise, food preparation, and cash deposit procedures
• Current Red Cross CPR/AED and First Aid Certification or ability to acquire prior to start of the season
• Ability to lift and move 50 pounds

Working Conditions:
The work environment is both indoors and outdoors and can involve contact with variable weather. The employee will be required to work in all weather conditions experienced in Eagan during the months of May – September. Weather conditions encountered may include air temperatures from -30°F to 100°F, and heat indexes to 110°F, rain, snow, sleet, wind, etc. 
 
Work Hours:
Flexible hours; 20-30 hours per week. Shifts may include early morning, daytime, evening, nights, weekends, and holidays. Positions available mid-May through early September.

Located in the Twin Cities metro area, Eagan is home to about 68,000 people. The City operates under a Council-Administrator form of government, employing 250 regular full-time employees, and up to 400 seasonal and part-time employees.  Regarded as a great place to live, work and play, the City of Eagan prides itself on exceptional customer service and employs a stable workforce with experienced and professional staff. Areas of employment include finance, engineering, law enforcement, fire safety, parks and recreation, forestry, public works and utilities, community development, sports and fitness, arts and preschool education, etc. Visit our website to learn more at www.cityofeagan.com!

The City of Eagan is an Equal Opportunity Employer

Salary : $20