What are the responsibilities and job description for the IT Professional - Infrastructure (Field Services) position at City of Houston, TX?
POSITION OVERVIEW
Job Classification: IT PROFESSIONAL - INFRASTRUCUTRE (Field Services)
Posting Number: PN# 35638
Division: TECHNOLOGY SERVICES
Reporting Location: 1200 Travis
Workdays & Hours: MONDAY – FRIDAY; 7:30 AM – 3:30 PM*
- Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The purpose of this position is to ensure the IT and Operational Technology (OT) infrastructure (hardware, software, voice and data networks, storage, servers, mobile, and wired telephony) is maintained and works reliably to meet business needs by providing day-to-day operational support for existing infrastructure services and end-user support for those services; completing moderate to complex technical assignments and project-based work to promote the effective use of new and existing technology; and mentoring junior infrastructure support staff.
RESPONSIBILITIES:
CUSTOMER SERVICE: Provides on site or remote access diagnoses and resolution to hardware and software problems by responding to service desk requests and planned work requests. Manages moderate to complex service requests through resolution or escalation to another team member by performing work in a manner that minimizes disruption to existing business use; working with external suppliers for the ongoing support and maintenance of relevant hardware and software; participating in an on-call rotation with other infrastructure staff; and keeping users at all levels of the organization informed of progress or problem resolution.
MAINTENANCE: Serves as technical professional by overseeing a variety of moderately complex analytical and technical assignments; providing subject matter expertise and advice for assigned technology and infrastructure systems; planning, managing, and implementing infrastructure projects and upgrades; and assisting in the design and documentation of infrastructure processes, procedures, and standards. Ensures effectiveness of infrastructure by performing preventive maintenance work; monitoring a variety of hardware, software, and network systems in the existing information technology infrastructure software platforms including but not limited to server/client operating systems, reporting platforms, messaging and database services, network configuration, web proxies, and other software-based systems.
ADMINISTRATION: Facilitates management of future problems by preparing clear and concise documentation; maintaining appropriate records of time spent, actions taken, and item status; assisting in designing and documenting infrastructure processes, procedures, and standards; maintaining and preparing system and software documentation; providing training or arranging for vendor training for system users. Ensures infrastructure and data is kept secure by keeping track of assets, developing operational, installation, configuration, and upgrade documentation for communication systems, hardware, network, security, storage, and other computer related systems.
TEAM EFFORT: Contributes to team effort by accomplishing related results and performing related responsibilities as needed.
WORKING CONDITIONS:
The position routinely requires lifting of moderately heavy items, such as computers, printers, or records boxes (up to 40 pounds) and/or stooping, bending, very long periods of walking on rough surfaces on a routine basis and extensive use of a video display terminal.
There may be sources of discomfort, i.e., outdoor installations, hot/cold temperature and humid/wet conditions.
“Must be able to pass a criminal background check, obtain and maintain federally mandated security clearance where required.”
If applicable, the applicant’s past performance evaluations, past and present supervisory recommendations, and/or Internal Affairs complaint history will be reviewed and considered.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Computer Science, Management and Information
Systems (MIS) or a closely related field.
EXPERIENCE REQUIREMENTS
At least five (5) years of technology experience supporting IT infrastructure including networks, security, and hardware. System-specific technical certifications will often be required. Greater than 5 years of directly applicable experience may be considered for substitution of up to two (2) years of the education requirement.
LICENSE REQUIREMENTS
A valid current Texas driver's license
PREFERENCES
Preferences shall be given to candidates who have worked with law enforcement agencies having the following experiences and are proficient:
- Researching, strategizing, scheduling, coordinating, and implementing technology needs.
- Extensive knowledge and experience administering Microsoft Intune and Microsoft Configuration Manager.
- Applicants must be articulate through oral and written communication.
- Provide Task Coordination/Liaison Services for organizational location moves, network infrastructure changes, hardware deployment of at least 1100 desktop computers, enterprise software deployment and upgrades, enterprise operating system upgrades of 2000 systems.
- Manage, maintain, configure, and monitor computing devices with Microsoft Intune and Microsoft Configuration Manager.
- Understand/Analyze customer requests and recommend the appropriate technology solution for the customer's needs and document an effective needs analysis.
- PowerShell scripting.
- Administration of Microsoft SCCM.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION NO
SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
Pay Grade 25
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (713-308-1285).
If you need special services or accommodations, call (713-308-1285). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE – Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
901 Bagby St
Houston, Texas, 77002
