What are the responsibilities and job description for the 911 Communications Operator position at City of Little Rock?
Job Objective: To receive telephone calls for emergency and non-emergency services and enter information into the Computer Aided Dispatch (CAD) System, using the Priority Dispatch protocol software system.
- $2500.00 Hiring Incentive payable successful completion of the classroom and training program (typically 16 weeks long)
- $5,000 Residency Incentive Program
For a complete list of essential job functions, please visit the full job description, click HERE
These knowledge, skills, and abilities are usually, although not always, acquired through the completion of high school and one (1) year of clerical and customer service experience. Equivalent combinations of education and experience will be considered.
ADDITIONAL REQUIREMENTS: Must be available for shift assignments which include evenings, weekends, and holidays.
DISCLAIMER: This document does not create an employment contract, implied or otherwise.
Emergency Communications Operator Selection ProcessStep One: Application: Applicants will submit on-line applications, with supplemental questions during the posting period.
Step Two: Non-proctored CritiCall Exam: (ongoing throughout application period) -Human Resources will send a testing link via email to all candidates and a deadline for testing completion.
Step Three: Virtual Interviews: (ongoing throughout application period) - Upon successful completion of CritiCall, candidates will be sent a link to participate in the first round of interviews to be conducted virtually via Spark Hire.
Step Four: Departmental Interview: Based on CritiCall and Sparkhire results, selected candidates will be invited to participate in the panel interviews to be conducted by departmental representatives tentatively scheduled the week of 2/10 - 2/14/25
Step Five: Pre-Employment Screenings/Hiring: Human Resources will extend conditional offers of employment to candidates selected by the departmental panel to move further in the selection process. A final hiring decision will be dependent on successful completion of backgrounds, medical and drug/alcohol screening. Tentative target Academy start date is April 7th, 2025.
All communication regarding application status will be sent to candidates via text message/ email address listed on account. You may check your NeoGov inbox to review all notices sent to the email address associated with your application. Applicants may check application status for any position by logging into their account at or contacting Human Resources at (501) 371-4590 if they are having computer difficulties.
SPECIAL ACCOMMODATIONS:
If you have a disability and require reasonable accommodation in the application and / or testing process, you must notify the City of L.R. Employment Services BEFORE the date of your Computerized Skills Assessment testing. This request may be made in person or by telephone (501) 371-4575. FAX (501) 371-4496, TDD (501) 371-4405, or email @ hrlaborrelations@littlerock.gov.
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