Police Records Clerk

This position requires a HIGH DEGREE OF CONFIDENTIALITY.

Perform a wide variety of general clerical, significant data entry and public contact duties support the operations of the Police Department.1. Remain actively and productively engaged in work activities so as to safely and efficiently complete projects, execute plans, and follow programs which support the primary purpose of the position by:

1. Beginning work promptly at the time established for your position in the division/departments activities, prepared to perform work activities, in the appropriate attire with all necessary equipment.
2. Being at the location(s) authorized and necessary to perform your job duties.
3. Completing assignments by established times, unless prior authorization is secured from your supervisor for an extension.

2. Conducts self in a manner which supports teamwork and enhances the City/Department in the accomplishment of stated missions/projects/work assignment/duties by the following: 

1. Performs assigned tasks so that others are not burdened with additional work and help other employees when the need is apparent.   
2. Find constructive ways to handle differences, not allowing differences to disrupt own work or work of others. 
3. Shares information with others which is useful to achieving desired results or outcomes. 

3. Dependable and meet acceptable attendance requirements at all times. Attendance on site during regular or assigned work hours/schedule per City policy;
4. Standard of customer service delivery practices and procedures sufficient to be able to process various types of in person/phone contacts associated with customer service duties;
5. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service;
6. Composes and types and/or transcribes correspondence, reports, memoranda, warrants and other material from straight copy, forms, or rough draft utilizing a word processor, personal computer, typewriter, or a variety of other office machines;
7. Maintains files or record systems, updates and purges files according to procedures, and categorizes information for filing;
8. Maintains confidentiality of data and information;
9. Reviews and verifies completeness and accuracy of documents, forms, and other information and identifies and corrects errors according to established procedures;
10. Deal with the public in a cordial, tactful and professional manner which serves to maintain and develop effective working relationships with clientele. Maintain customer service expectations of the department  when dealing with customers or fellow employees either in person or on phone;
11. Exercises discretion in handling concerns related to the department in the absence of the supervisor;
12. Follow all applicable safety rules and regulations;
13. Performs other related functions as otherwise assigned, delegated or required by the Police Chief and/or Support Services Commander.Knowledge of: 

• Policies, procedures, and rules relative to the office/clerical field; 
• Court procedures and documents and legal terminology applicable to a court operation;
• Standard of customer service delivery practices and procedures sufficient to be able to process various types of in person/phone contacts associated with customer service duties
• Phone systems, computers, and electronic data processing;

Ability to: 

1. Organize daily work schedules to optimize daily productivity to meet established departmental goals
2. Express or exchange ideas effectively to a diverse audience by means of the spoken word and/or written documents;
3. Perform arithmetic computations (examples: add, subtract, multiply, divide, and use percentages  rapidly and accurately and to perform routine clerical tasks such as typing, filing or use10-key calculator
4. Work under deadlines and with frequent interruptions;
5. Work with angry or difficult customers;
6. File documents alphabetically, numerically, or chronological;
7. Compose and type and/or transcribe correspondence, reports, memoranda, and other material from straight copy, forms, or rough draft utilizing a word processor, personal computer, typewriter, or a variety of other office machines;
8. Maintain files or record systems, updates and purges files according to procedures, and categorizes information for filing;
9. Review and verify completeness and accuracy of documents, forms, and other information and identifies and corrects errors according to established procedures;
10. Communicate in an effective, cordial, tactful, and professional manner suitable for the situation, using appropriate English, while performing activities in which employee must convey detailed or important spoken instructions to members of the general public and vendors; 
11. Comprehend and follow complex written and/or oral instructions, to compile information, to complete and file accurate reports, with minimal supervision; 
12. Create solutions for problems by using a variety of resources, to learn and adapt to changing parameters;
13. Demonstrate the safe operation, and performance of minor maintenance of  equipment associated with or used in course of  accomplishing  the primary purpose(s) of the position ;
14. Deal with the public in a cordial, tactful and professional manner which serves to maintain and develop effective working relationships with clientele. Exercise sound judgment, reasoning and decision making which produces logical and consistent results and outcomes. 

Physical Requirements:

1. Physical requirements include ability to extend hands(s) and arm(s) in any direction; pick, pinch, work with fingers and palm as well as whole hand; performs sedentary physical work which requires the ability to lift twenty (20) pounds and carry objects weighing up to ten (10) pounds; some pushing, pulling, and climbing.
2. Physical mobility sufficient to negotiate work areas to perform the primary purpose of the position. 
3. Manual dexterity sufficient to operate keyboard devices requiring repetitive arm/hand movements. 
4. Cognitive ability sufficient to perform and understand and apply simple to complex mathematical concepts.
5. Visual acuity sufficient to perform work which deals largely with preparing/reviewing reports and records, driving vehicles and for visual inspection which may involve small parts/defects in equipment. 
6. Hearing acuity sufficient to receive, comprehend and understand detailed information through oral communications, telephone conversations, radio traffic, etc., and to make fine discriminations in sounds in order to perform duties safely.

EDUCATION, EXPERIENCE AND TRAINING:
Education:  High School graduation or G.E.D.
Experience: Courses in typing, computer operation, business and office practices; requires a minimum of 50 wpm typing/computer skills and two (2) years experience of heavy data entry experience including public contact; records maintenance and management experience.
Training/Certifications: Obtain CBI certification to utilize CCIC and NCIC data information systems and maintain through employment; Obtain and maintain certification through the Association of Law Enforcement Records Professionals (within 12 months of date of hire)
Special Requirements:
Possession of the appropriate valid CO operator’s license for the type of City owned vehicle which the employee may operate in the scope of employment;

POSITION WILL CLOSE WHEN FILLED.

Having difficulty with the application website? Contact NEOGOV Customer Service at 877-204-4442. 

Salary : $22