What are the responsibilities and job description for the Business Application Specialist II position at City of Virginia Beach?
The City of Virginia Beach is recruiting for a Business Application Specialist II to join the Director's Office division of the Planning & Community Development department.
Specific duties/responsibilities include, but not limited to:
-
Support and follow the direction of the Systems Analyst II, the lead for the Planning Tech Team.
-
Provide support for the Planning department applications and serve as the department’s subject matter expert (SME) for assigned business application processes.
-
Troubleshoot and triage department software/hardware requests.
-
Liaison with IT Department and/or vendor to resolve software and/or hardware issues.
-
Analyze and document department divisions’ business processes; Identify opportunities to improve process efficiency and productivity.
-
Lead software upgrades; including testing, training and troubleshooting. Develop training materials and conduct end-user training using clear oral and written communication methods.
-
Provide software configuration and data quality assurance; Review for discrepancies.
-
Provide department level business application support for the Accela application, including user support and training for approximately 135 users.
-
Lead hardware deployments and maintain departments inventory of hardware; Configure and deploy mobile hardware (MiFi, Cellphones, Tablets) used by field staff.
-
Develop/modify department general policies and guidelines for technology requests and processes.
-
Control user access to systems; add and delete users and assign passwords as required.
-
Create/Update custom reports (Ad-hoc and/or SQL).
-
Conduct meetings or make presentations to communicate information as requested or needed.
-
Assist in process documentation.
