Customer Support Assistant

Are you an organized, proactive individual with a passion for delivering excellent customer service? We’re looking for a Customer Support Assistant to provide essential support to customers and internal teams. This role offers a dynamic and rewarding opportunity to grow your skills and contribute to a high-performing organization.

Key Responsibilities:

• Customer Interaction: Serve as the first point of contact for customer inquiries via phone, email, and chat, ensuring prompt and professional responses.
• Issue Resolution: Handle customer concerns with care, troubleshoot problems, and escalate complex issues to the appropriate team.
• Schedule Coordination: Organize customer appointments, follow-ups, and service schedules.
• Information Management: Maintain accurate records of customer interactions, feedback, and resolutions.
• Support Team Collaboration: Work with other team members to resolve issues efficiently and provide consistent service.
• Administrative Duties: Assist with filing, tracking, and updating customer information in internal systems.
• Process Improvement: Contribute ideas to enhance customer support processes and improve overall service delivery.

Qualifications and Skills:
We’re seeking individuals who are motivated, customer-focused, and thrive in a team-oriented environment. The ideal candidate will possess:

• At least 1 years of experience in customer service, support, or a similar role.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Strong organizational abilities with attention to detail and the ability to multitask effectively.
• Proficiency in Microsoft Office Suite (Outlook, Excel, and PowerPoint).
• Experience using customer service platforms or ticketing systems is a plus.
• Problem-solving skills and a proactive attitude in addressing customer needs.
• A professional demeanor with the ability to handle sensitive customer information discreetly.
• Ability to prioritize tasks and work effectively in a fast-paced environment.

What We Offer:

• A supportive, collaborative work environment.
• Opportunities to work on diverse tasks and build meaningful professional relationships.
• A chance to grow and develop your career in customer service and support.

This role is an excellent opportunity for someone passionate about delivering exceptional customer experiences. If you’re ready to make a difference and support a growing team, apply today!