What are the responsibilities and job description for the Project Manager position at CognITek Group?
We have a great contract (hybrid, at least 6 months) opportunity for a strong Project Manager to lead the end-to-end rollout of a new membership program for a high-growth $1B Residential Services company. The Project Manager will work with key steak holders and other resources to ensure seamless implementation, operational efficiency, and customer satisfaction.
Project Planning and Strategy:
- Develop a comprehensive project roadmap, timelines, and deliverables for the membership rollout.
- Define clear goals and success metrics aligned with the company’s business objectives.
- Identify and allocate resources required for implementation.
Cross-Functional Leadership:
- Collaborate with internal teams, including operations, sales, marketing, finance, and IT, to align efforts and ensure project success.
- Act as the central point of contact between stakeholders, ensuring consistent communication and coordination.
Program Design and Development:
- Partner with stakeholders to refine membership program features, pricing, and value propositions.
- Work closely with marketing to develop promotional strategies and materials for customer engagement.
- Ensure operational workflows and systems are in place to support program delivery.
Implementation and Execution:
- Lead the deployment of the membership program across all relevant regions or branches.
- Oversee the integration of necessary technology solutions (e.g., CRM systems, payment platforms).
- Establish processes for tracking membership enrollments, renewals, and overall performance.
Risk and Issue Management:
- Identify potential risks and develop contingency plans to address them proactively.
- Monitor project progress and troubleshoot any issues that arise during the rollout.
Stakeholder Reporting and Updates:
- Provide regular status updates to leadership and key stakeholders, highlighting milestones, risks, and next steps.
- Deliver post-launch analysis, including insights on program performance and areas for improvement.
Post-Rollout Optimization:
- Monitor customer feedback and identify opportunities to enhance the membership experience.
- Recommend and implement improvements based on data-driven insights.
- Establish ongoing processes for program maintenance and updates.
Key Skills and Attributes (while generic, they are important):
- Strong project management expertise with experience in membership or subscription program rollouts (preferred).
- Exceptional organizational and time-management skills.
- Ability to lead cross-functional teams and manage multiple stakeholders.
- Analytical mindset with a focus on delivering measurable outcomes.
- Excellent communication skills for reporting and stakeholder engagement.
- Problem-solving capabilities to address challenges with creativity and efficiency.
This role will ensure the new membership program is launched successfully, drives customer loyalty, and delivers value to both customers and the company.
