What are the responsibilities and job description for the Seasonal Interpretive Tour Guide at The Wilds position at Columbus Zoo Family of Parks?
Overview
This isn’t just another seasonal role—this is an opportunity to join a team dedicated to wildlife conservation while providing exceptional guest experiences in a unique, outdoor environment. As a Seasonal Interpretive Guide at The Wilds, you’ll engage visitors with compelling conservation messages while safely transporting them through visitor and animal areas. If you have a passion for education, wildlife, and guest engagement, we’d love to hear from you!
Responsibilities
We train you!
Guest Engagement and Interpretation
- Develop a thorough understanding of provided information and deliver engaging interpretation of The Wilds' conservation efforts.
- Utilize artifacts and other tools to effectively convey key messages to visitors.
- Act as a representative of The Wilds through professional dress, language, and attitude.
- Greet and inform guests about tour options, logistics, and other pertinent information.
- Serve as a liaison for groups upon arrival.
Vehicle Operation and Safety
- Safely operate a 24-32 passenger bus.
- Perform daily vehicle inspections and maintain vehicle cleanliness.
- Responsible for gate operation and adherence to safety protocols.
Support and Collaboration
- Assist in daily housekeeping and light grounds keeping tasks; heavy lifting may be required.
- Provide support to the gift shop, restaurant, or shuttle operations as needed.
- Strive to further the mission of The Wilds and support the Columbus Zoo, Zoombezi Bay, and Safari Golf Club.
- Adapt to schedule changes based on operational needs, including weather conditions and guest attendance.
Qualifications
Education and Experience
- Must be at least 18 years old.
- High school diploma or equivalent required; coursework in biology, education, ecology, or related fields is a plus.
- Experience in public speaking, presentations, or programming preferred.
Skills and Abilities
- Positive and professional attitude.
- Strong public service and guest engagement skills.
- Positive attitude with a commitment to excellent service and upholding guest service standards.
- Ability to make responsible decisions and adapt to a fast-paced work environment.
- Capability to walk long distances with inclines while assisting guests.
- Ability to operate a two-way radio effectively.
- Strong verbal and written communication skills.
- Excellent planning and organizational skills.
Compliance and Safety
- CPR/First Aid certification preferred.
- Possession of a valid state-issued driver’s license.
- Subject to a criminal background check and Bureau of Motor Vehicles (BMV) review.
- Subject to The Wilds' Drug-Free Workplace Policy.
- This position is not eligible for overtime pay.
