What are the responsibilities and job description for the Information Technology Support Specialist position at Come Join our Team!?
Froehling & Robertson, Inc., (F&R) has been proudly engineering stability in the country since 1881. In addition to being one of the oldest independent testing/engineering companies, F&R is also a minority-owned business offering competitive compensation/benefits and a positive work environment designed around the philosophy of mutual respect for all! Our shared F&R/Employee values include: Safe & Healthy Work Environment, Value & Respect for F&R Employees and Clients, Trustworthiness, Technical Excellence, Continuous Improvement, and Financial Success.
We're always on the lookout for enthusiastic individuals who are not afraid to get their boots and hard hats a little dirty from an honest day's work.
Come be a part of this talented and dedicated team.
Join stability. Apply now!
Who we’re looking for:
The IT Support Specialist is responsible for diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and mobile devices. This role ensures the smooth operation of technology resources within the organization by providing timely and effective support to end-users. The specialist also contributes to the setup, configuration, and maintenance of IT equipment, software, and systems.
What you’ll be doing
- Provide technical support to end-users via various channels (phone, email, chat, in-person)
- Document and track support requests, resolutions, and relevant information in a ticketing system
- Diagnose and resolve hardware and software issues, including operating systems, applications, and peripherals
- Manage mobile devices utilizing a MDM to deploy baseline configurations and approve/deploy applications
- Install, configure, and upgrade software applications, drivers, and operating systems utilizing Microsoft SCCM/Intune
- Administer and manage user accounts, permissions, and access controls within Active Directory and other systems.
- Collaborate with other IT team members to identify and implement solutions for complex technical problems
- Create and maintain documentation as needed by department to include knowledge base and tutorials
- Conduct hardware and software inventory management and maintain accurate records
- Assist in the deployment, maintenance, and troubleshooting of network/security hardware
- Stay up-to-date with industry trends and advancements to enhance technical skills and knowledge
- Other duties as assigned
What you need to have:
- A degree in Information Technology, Computer Science, or related field is preferred
- 3 years of Proven experience in providing technical support and troubleshooting IT-related issues
- Experience with SonicWALL firewall configuration and management
- Familiarity with Hyper-V virtualization technology and Windows Server administration
- Proficiency in working with Dell hardware, including servers, desktops, and laptops
- Excellent communication skills to effectively interact with non-technical users
- Detail-oriented and skilled in problem-solving and critical thinking
- Related certifications such as CompTIA A , Network , Microsoft Certified: Azure Fundamentals, or similar are a plus
- Ability to adapt to rapid changes/rapid work environment, manage competing demands
- Capacity to work independently or collaboratively in a team setting
- Eagerness to learn new concepts and technologies quickly
- Strong organizational skills with a keen attention to detail
- Ability to multitask effectively and meet deadlines
- Excellent communication and skills (oral and written)
- Must be willing to participate in and pass F&R’s pre-employment screening including a background investigation, drug screening and driving record
Check out our Perks Benefits:
In addition to our welcoming company culture and competitive compensation packages, our employees enjoy the below benefits:
- In-House continuous training
- Comprehensive group medical insurance, including health, dental, vision and life
- Opportunity for professional growth and advancement
- Tuition reimbursement
- Paid time off
- Company–observed paid holidays
- Short and long-term disability coverage
- 401K retirement
We are an equal opportunity/affirmative action employer, and highly encourage resumes from all interested parties including women, minorities, veterans and persons with disabilities. We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic information or any other reason protected by federal, state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
F&R participates in the USCIS E-Verify Program to verify that all new hires are authorized to work in the United States.
EOE M/F/D/V/SO. Drug Free Workplace.
