Hotel Front Desk Associate

We are looking for friendly and energetic people to join the staff at the Comfort Suites Brownsburg. We currently are looking for Part Time team members for the Front Desk. The hours are on shifts either 7AM-3PM or 3PM-11PM. Weekday and weekend availability required.

Your day to day

Welcome guests in a friendly, prompt and professional manner recognizing the Rewards Club Members and returning guests. Check guests in, issue room keys, provide information on hotel services and room location. Ensure required identification is taken from guests at check-in in line with local legislative requirements. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Answer, record and process all guest calls, messages, requests, questions, or concerns. Record guest preferences in the system. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Take action to solve guest problems/complaints using appropriate service recovery guidelines. Follow established hotel safety protocols and procedures always. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we need from you

You need a High School diploma or equivalent, plus one-year front desk/guest service experience and some college is preferred. You may be required to work nights, weekends, and/or holidays. Frequently standing up behind the desk and front office areas. Handling objects, products, and computer equipment. Basic computer skills to operate various property management and reservations systems, etc. Being passionate about people and service. Strong communication skills essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem solving, reasoning, motivating and training abilities are often used. Hotel experience preferred but not required.

Job Type: Part-time

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Ability to Relocate:

• Brownsburg, IN 46112: Relocate before starting work (Required)

Work Location: In person