Front Desk Supervisor

Job Summary
We are seeking a dedicated and experienced Front Desk Supervisor to oversee the daily operations of our front desk team at Comfort Suites Mt Pleasant. The ideal candidate will possess exceptional customer service skills and a passion for hospitality management. This role is crucial in ensuring guest satisfaction and maintaining the highest standards of service. The Front Desk Supervisor will lead the front desk staff, manage guest relations, and coordinate with other departments to enhance the overall guest experience.

Duties

• Supervise and train front desk staff to ensure excellent guest service.
• Manage daily front desk operations, including check-in/check-out processes.
• Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
• Oversee night audit procedures to ensure accurate financial reporting.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Implement policies and procedures for front desk operations to enhance efficiency.
• Coordinate with housekeeping and maintenance departments to ensure room readiness.
• Utilize phone systems effectively for reservations and guest communications.
• Assist in developing strategies to improve guest satisfaction scores.

Requirements

• Proven experience in Front Desk Management role or a similar role within the hotel industry.
• Strong customer service skills with a focus on guest relations.
• Familiarity with front desk operations, including night audit processes.
• Proficient in using hotel management software and phone systems.
• Excellent organizational skills with attention to detail.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Bilingual abilities are a plus but not mandatory for the job.

If you are passionate about providing outstanding hospitality experiences and have the necessary skills to excel as a Front Desk Supervisor, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Nights as needed
• Rotating weekends
• Weekends as needed

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Mount Pleasant, SC 29464 (Required)

Ability to Relocate:

• Mount Pleasant, SC 29464: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $20