Front Desk Receptionist

STATEMENT OF THE AGENCY

Commonpoint is a non-profit, multi-service agency with flagship sites in Manhattan, Bronx, Queens: Little Neck, Bayside, Forest Hills, East Elmhurst, and Jamaica, with 80 additional sites throughout the community that provides a diverse array of programs and services to over 85,000 individuals. The mission is to sustain and enhance the quality of family and individual life for all members of our community, regardless of religion, ethnic or cultural background, national origin, gender identity or expression, sexual preference, age, or disability, within a pervasive and inclusive environment that facilitates individual growth, meets individual needs and builds community. We accomplish this mission through a broad range of social, educational, and recreational services that reach community members of all ages and backgrounds.

OBJECTIVE: If you are interested in working in a recreational environment and can deliver exceptional customer service then please apply for this position. The Front Desk Receptionist at the new Commonpoint Tennis & Athletic Center at Alley Pond Park will be responsible for assisting in the overall administration of the center which includes but not limited to class/lessons and court rental registration, answering incoming calls and emails, supervision of the club area, proshop sales and assisting in maintaining the facility.

DUTIES & RESPONSIBILITIES

• Enroll registrants for lessons, classes and court rentals.
• Collect payments, documents and parent follow-up.
• Answer phones, check and return messages, check and respond to emails
• Assist walk-in customers with questions.
• Ensure that all center participants check-in and their accounts are updated daily
• Assist in handling billing, payment plans, refunds and collections.
• Monitor enrollment numbers
• Assist with open houses and other promotional events.
• Assist in keeping the club house and facilities tidy (front desk, lobby, restrooms)
• Collect payments for proshop sales
• Supervision of the facility when needed.
• Track inventory and order supplies.
• To ensure all policies and procedures of the facility are enforced.
• To oversee patron and staff safety by taking action for risk management.

Knowledge & Skill Competencies

• A friendly, personable person and a team player.
• Have the ability to communicate effectively and professionally with clients, staff, visitors and vendors.
• Demonstrated skills and competencies in managing multiple administrative tasks.
• Have excellent computer technology skills and a quick learner for new software programs.
• Have a proven track record for reliability, dependability and honesty.

Qualifications

A minimum of one year experience in a professional setting as a receptionist or front desk role.

Ability to work flexible hours.

Certificates/Licenses: CPR, First Aid Certification recommended.

All hires must be fully vaccinated against COVID-19. This requirement must be met by your hire date.

Racquet sports experience or court booking experience is a plus.

Physical Demands: Frequently stands, walks, uses hands; talks and hears, reaches with hands and arms, climbs, balances; stoops, kneels, crouches, or crawls. Occasionally sits.

Work hours:

Up to 19 hours per week during the months that the Bubble is up, which is October-April.

During the months of May through September, when there is no Bubble, the number of work hours may be adjusted or reduced due to early closing of the facility at dusk.

Commonpoint reserves the right to revise or change job duties and responsibilities as the need arises.

Commonpoint is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

To Apply: Please submit a cover letter and résumé, as a Word or PDF document only, to dwon@commonpoint.org. Please indicate “Front Desk Receptionist'' in the subject line.

Due to the high volume of applicants, only qualified candidates will be contacted.